Summary
Overview
Work History
Skills
Employee of the year at Bank Of American Fork
Timeline
Generic

KyLee Casper

Summary

Experienced in coordinating office activities and managing administrative functions. Proven track record in managing office operations and optimizing workflow, consistently achieving results and fostering team collaboration. Reliable and adaptable, with strong organizational capabilities. Thorough team contributor who excels at handling numerous projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines, making me a reliable and efficient professional.

Overview

16
16
years of professional experience

Work History

Administrative Manager

Allison Campbell Design
08.2019 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
  • Organized and updated databases, records and other information resources.

Bank Card Specialist/Team Leader

Bank Of American Fork
03.2014 - 08.2020
  • Enhanced team productivity by developing specialized training programs.
  • Implemented process improvements for increased operational efficiency.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Coordinated project timelines, ensuring successful on-time delivery.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Resolved technical issues to maintain uninterrupted service.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with cross-functional teams for seamless operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Boosted customer satisfaction with personalized support strategies.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Gathered, organized and input information into digital database.
  • Improved data accuracy with quality checks and validation.
  • Enhanced productivity, managing multiple projects simultaneously.

Call Center Team Lead/Supervisor of Operations

Central Utah Clinic
09.2010 - 03.2014
  • Direct liaison between management and employees
  • Resolve internal conflicts with office employees/patients
  • Managed a team of ten employees focused on customer medical needs
  • Detailed and efficient in job duties/patient needs
  • Ensure quality training to all staff members for patient care
  • Reduced call wait times through efficient workforce management and proper scheduling of team shifts
  • Plan/Organize multiple projects for the work week
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Strive to improve department protocols/efficiency
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.

Manager, Projects

IPAYABLES INVOICEWORKS
08.2008 - 09.2010
  • Supervised and ensured customers and employees were satisfied
  • Assisted multiple vendors to submit and process hundreds of invoices/payments daily
  • Managed large corporation accounts such as: MTV Networks, Paramount Pictures, JetBlue Airways, Delta Airlines and many more
  • Developed and implemented new ideas for company to corporate management
  • Oversaw all hiring, training, developing and implementing policies
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Successfully managed multiple simultaneous projects through effective time management skills and prioritization techniques.

Skills

  • Professional
  • Punctual
  • Efficient
  • Time Management
  • Detail oriented
  • Multi tasking
  • Advanced computer skills
  • Organization and multitasking
  • Customer service management
  • Critical thinking
  • Relationship building
  • Accounting procedures

Employee of the year at Bank Of American Fork

Helped reach a new level of customer satisfaction and retention. Created and oversaw implementation of new policies that helped to save the bank a substantial amount of money.

Timeline

Administrative Manager

Allison Campbell Design
08.2019 - Current

Bank Card Specialist/Team Leader

Bank Of American Fork
03.2014 - 08.2020

Call Center Team Lead/Supervisor of Operations

Central Utah Clinic
09.2010 - 03.2014

Manager, Projects

IPAYABLES INVOICEWORKS
08.2008 - 09.2010

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KyLee Casper