Kylee Colclough
West Wareham,MA
Summary
Motivated and results-driven leader with strong team management and customer service skills. Ability to boost staff morale, build relationships, and drive company success through decision-making and hands-on leadership. Experienced in management, restaurant hospitality, coaching, and community engagement, with a passion for building strong customer relationships.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
High School Tutor
Private Client
Taunton, Massachusetts
09.2025 - Current
- Assist students with disabilities in developing educational, social, and behavioral skills.
- Provide one-on-one tutoring sessions to reinforce academic concepts.
Server/ Bartender
Chili's
Wareham, USA
09.2024 - Current
- Deliver high-quality customer service in a fastpaced dining environment
- Take and deliver food and drink orders, ensuring accuracy and efficiency
Private Swim Instructor
Self- Employed
Cape Cod, USA
06.2024 - Current
Soccer Coach
Liverpool Football Academy
East Bridgewater, USA
05.2019 - 10.2024
Assistant General Manager
Goldfish Swim School
Rockland, USA
09.2023 - 06.2024
- Managed financial operations
- Trained and mentored staff to improve performance and retention.
- Led marketing initiatives with the GM to grow brand awareness
- Created engaging content for social media platforms to drive customer interaction
- Strengthened community relations through outreach events
Manager, Front Desk Receptionist, Swim instructor
Goldfish Swim School
Rockland, USA
08.2020 - 09.2023
- Served as Manager on Duty
- Recognized as Employee of the Month - October 2023.
Server, Hostess, Food Runner
Brack's Grille and Tap
Brockton, USA
03.2019 - 03.2023
- Delivered exceptional customer service in a fast-paced environment.
- Managed seating flow and ensured guest satisfaction.
Education
Associate's Degree - Marketing
Stonehill College/ Massasoit Community College
Massachusetts06-2025
GED -
Whitman-Hanson Regional High School
Hanson, MA01.2021
Skills
- Team leadership
- Customer service
- Serving, Restaurant hospitality
- Salesforce
- Communication skills
- Point of sale (POS) system operations
- Front desk operations
- Social media content creation
- Positive and professional
Certification
TIPS Certified
References
Available upon request
Timeline
High School Tutor
Private Client
09.2025 - Current
Server/ Bartender
Chili's
09.2024 - Current
Private Swim Instructor
Self- Employed
06.2024 - Current
Assistant General Manager
Goldfish Swim School
09.2023 - 06.2024
Manager, Front Desk Receptionist, Swim instructor
Goldfish Swim School
08.2020 - 09.2023
Soccer Coach
Liverpool Football Academy
05.2019 - 10.2024
Server, Hostess, Food Runner
Brack's Grille and Tap
03.2019 - 03.2023
Associate's Degree - Marketing
Stonehill College/ Massasoit Community College
GED -
Whitman-Hanson Regional High School