Kylee Cross
Rootstown,OH
Summary
Proven Retail Sales Associate with a track record of exceeding sales targets at Marshalls by leveraging exceptional customer service and teamwork skills. Skilled in cash handling and problem-solving, consistently enhancing customer satisfaction and loyalty. Demonstrated ability to improve store efficiency and sales through effective relationship building and strategic merchandising.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Marshalls
Boardman, OH
06.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Associate
Calvin Klein
Aurora, OH
03.2021 - 08.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Education
Bachelor of Science - Dental Hygiene
Youngstown State University
Youngstown, OH05.2027
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Relationship Building
- Professional Appearance
- Phone Etiquette
Timeline
Retail Sales Associate
Marshalls
06.2023 - 04.2024
Retail Sales Associate
Calvin Klein
03.2021 - 08.2022
Bachelor of Science - Dental Hygiene
Youngstown State University