KYLEE WHISLER
Raytown,MO
Summary
Detail-oriented CRM Administrator experienced in managing multiple branded environments within a unified platform, each with distinct configurations and workflows. Skilled in designing and optimizing automation processes, improving data accuracy, and partnering cross-functionally to deliver scalable technical solutions. Eager to apply my systems expertise, data integrity focus, and automation mindset to enhance HR technology, strengthen onboarding processes, and support People Ops through streamlined and compliant automation.
Overview
9
9
years of professional experience
Work History
CRM Administrator
Ruby
Kansas City, Missouri
04.2024 - Current
- Managed customer relationship management system updates and maintenance.
- Designed, implemented, and maintained automated workflows that improved employee onboarding processes, client lifecycle management, and internal handoff procedures.
- Partnered with cross-functional teams to gather requirements, and translate them into system configuration and process improvements.
- Conducted regular audits, identified workflow bottlenecks, and implemented solutions that increased efficiency and reduced errors.
- Provided technical support and training for end-users on software applications.
- Developed user guides and documentation for CRM system functionalities.
Marketing Response Specialist
Ruby
Kansas City, Missouri
07.2021 - 04.2024
- Support the Revenue team by identifying, capturing, qualifying, and transferring potential new clients via inbound calls and emails.
- Maintain and monitor the sales and marketing virtual mailbox to ensure lead generation, partner prospects, and marketing opportunities are properly distributed, received, and processed in a timely fashion.
- B2B prospecting with content campaigns and sequences.
- Built and maintained tracking databases in Excel for variety of measuring aspects.
- Demonstrate ability to respond to crisis and sensitive situations calmly, responsibly, and with emotional intelligence.
- Implemented process improvements to streamline operations and boost efficiency.
Chat Specialist
Ruby
Kansas City, Missouri
05.2018 - 07.2021
- Effectively and routinely balanced multiple customers through multiple chat sessions at one time.
- Demonstrated excellent record keeping, communication, administrative skills, and technical skills.
- Gathered credentials and verify required information for customers while accurately following customer instructions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Helped train new employees on effective methods, operations, and procedures.
Medical Historian
Biolife Plasma Services
Independence, Missouri
02.2017 - 02.2018
- Created and maintained computerized record management systems to record and process data and generate reports.
- Various administrative duties such as filing, sorting, and distributing files.
- Processed intake charts according to department procedure.
- Received and processed stock into inventory management system.
- Assisted in training new employees on processes and operations.
Education
Associates In Arts -
Metropolitan Community College
Kansas City, MO05.2021
Skills
- CRM software management
- Systems configuration
- Automated workflow implementation
- Data analysis and reporting
- Data integrity and compliance
- Process optimization
- Onboarding workflow support
- User training and technical support
- Workflow optimization
- Multi-environment systems management
Timeline
CRM Administrator
Ruby
04.2024 - Current
Marketing Response Specialist
Ruby
07.2021 - 04.2024
Chat Specialist
Ruby
05.2018 - 07.2021
Medical Historian
Biolife Plasma Services
02.2017 - 02.2018
Associates In Arts -
Metropolitan Community College