Hi, I’m
Kylee Deleon
Grapevine,TX
Summary
A quick learning leader who helps others to accomplish goals. Ambitious, goal driven and consistently looking for new challenges. Always willing to learn and eager to master new things. Constantly striving to acquire growth within a company and remain loyal. Talented at speaking with others professionally and respectfully, and plan too make strong connections with customers.
Overview
3
years of professional experience
Work History
The Human BeanLewisville, TX
Barista
07.2022 - Current
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
BoomerJacks Bar And Grill
06.2022 - Current
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Explained menu items and suggested appropriate options for food allergy concerns.
Olive Garden
Bartender, and Trainer
12.2021 - Current
Job overview
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handlecomplimentary items
- Explained menu items and suggested appropriate options for foodallergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
Starbucks
Barista Trainer
07.2020 - 12.2021
Job overview
- As a server I took care of guests and accommodated to all needs toinsure a comfortable dining experience
- While bartending I would also serve tables, taking care of guests,but also make drinks for entire restaurant
- Both serving and bartending required meaningful conversations andoutgoing personality
- I spark conversation easily and do an excellent job keeping guestshappy
- Training servers required patience and being able to answerquestions promptly
- I would teach others the basics of training and differentrequirements our restaurant required
- As a barista I was required to make drinks with fast paced andcorrectlywas also responsible for accommodating to guests needs andcertain requirements
- My outgoing personality made perfect for drive thru windowconversations and meaningful connections with guests!
- As a trainer I trained others with patience and promptness
- Customized training strategies based on individual baristaknowledge, experience and strengths
- Handled cash and processed payments accurately to avoid errors
- Taught proper procedures and strategies for success to newemployees
- Elevated customer loyalty by using strong communication abilities toresolve customer problems.
The Creamery
Barista
08.2021 - 09.2021
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Grapevine High SchoolGrapevine, TX
High School Diploma
05.2021
Skills
- Customer service,
- Communication skills, Restaurant
- Experience, English, Leadership,
- Guest services, Quick paced,
- Fast,
- Fast learner
- Process Payments
- Check Payment Processing
- Assist Customers
- Suggestive Selling
- Cash Handling
- Train Employees
- Active Listening
- Greet Guests
- Performance Improvement
Timeline
Barista
The Human Bean
07.2022 - Current
BoomerJacks Bar And Grill
06.2022 - Current
Bartender, and Trainer
Olive Garden
12.2021 - Current
Barista
The Creamery
08.2021 - 09.2021
Barista Trainer
Starbucks
07.2020 - 12.2021
Grapevine High School
High School Diploma
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