Kylee Deneen
Martinsburg,WV
Summary
Experienced hospitality worker with a proven track record of delivering exceptional customer service and satisfaction in fast-paced environments. Strong focus on teamwork and adaptability to consistently meet changing needs. Skilled in efficiently managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven professional with a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
9 Mile Tavern
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Phone Representative
Mortimer Electric
07.2021 - Current
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
Server
The Penguin
03.2021 - 09.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Scooped and served ice cream to customers, ensuring accurate portion sizes and presentation
- Maintained cleanliness of the ice cream shop, including wiping down counters, tables, and equipment
- Prepared various ice cream treats such as sundaes, milkshakes, and floats according to customer preferences
- Operated cash register accurately for cash transactions and processed credit card payments efficiently
- Managed inventory levels of ice cream flavors and toppings to ensure availability for customers
- Assisted with restocking supplies such as cones, cups, napkins, spoons, etc
- Answered customer inquiries about different flavors of ice cream and provided recommendations based on their preferences
- Handled customer complaints or concerns promptly and resolved issues to ensure customer satisfaction
- Collaborated with team members to maintain a smooth workflow during busy periods
- Followed health code regulations regarding food safety practices while handling ice cream products
- Trained new employees on proper procedures for serving ice cream and maintaining cleanliness standards
- Assisted in organizing special events or promotions at the ice cream shop to attract more customers
Education
College -
Community College of Allegheny County
Cumberland, MD05.2023
High school diploma -
Bedford High School
Bedford, PA05.2021
Skills
- Point Of Sale Expertise
- Effective Time Management
- Quick Service Restaurant Experience
- Cash Management
- Food Safety Practices
- Verbal and Written Communication
- High-Quality Customer Service
- Customer-Focused Food Service
- Customer Service Expertise
- Customer Service in Bartending
- Professional Phone Communication
- Healthcare Terminology
- Dedicated Work Ethic
Certification
- Driver's License, 09/01/19, Present
- RAMP Certified, 11/01/23, 11/01/26
- CPR Certification, 01/01/23, 12/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Bartender
9 Mile Tavern
11.2023 - Current
Phone Representative
Mortimer Electric
07.2021 - Current
Server
The Penguin
03.2021 - 09.2023
High school diploma -
Bedford High School
College -
Community College of Allegheny County
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