Summary
Overview
Work History
Education
Skills
Timeline
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Kylee Ebersole-Kelley

Martinsburg,WV

Summary

Dynamic operations leader with a proven track record at Gary Kelley Allstate, driving productivity optimization and enhancing customer satisfaction. Expert in data-driven decision making and problem-solving, successfully implementing process improvements that elevated service initiatives. Strong team player with a focus on organizational development and human resources management, fostering a culture of continuous improvement.

Deliberate Business Executive with 15 years of experience collaborating cross-functionally with team members to run all aspects of organization. Clear communicator with detail-oriented team leadership, conflict resolution and project oversight expertise. Growth-minded budget manager with clarity in market-focused planning and collaborative strategy development.

Overview

20
20
years of professional experience

Work History

President of Operations

Gary Kelley Allstate
01.2010 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported project management team for optimal performance.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Identified opportunities to improve business process flows and productivity.
  • Enhanced customer satisfaction through the development and execution of targeted service initiatives.
  • Established performance goals for department and outlined processes for achievement.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.

Sales Executive

Prettyman Broadcasting
03.2007 - 01.2010
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries.

Assistant Manager

Walmart
04.2005 - 03.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

Bachelor of Science - Communications

Clarion University of Pennsylvania
Clarion, PA

Skills

  • Data-driven decision making
  • Operations management
  • Organizational development
  • Productivity optimization
  • Human resources management
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

President of Operations

Gary Kelley Allstate
01.2010 - Current

Sales Executive

Prettyman Broadcasting
03.2007 - 01.2010

Assistant Manager

Walmart
04.2005 - 03.2007

Bachelor of Science - Communications

Clarion University of Pennsylvania

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Kylee Ebersole-Kelley