Kylee Engel
Fargo,ND
Summary
Skilled Day Program Coordinator with substantial experience in managing daily activities, ensuring program compliance, and providing exceptional support to clients. Recognized for strong leadership skills and the ability to coordinate cross-functional teams effectively. Demonstrated success in creating engaging programs aligning with individual client needs resulting in improved participant satisfaction. Known for efficient problem-solving capacities and the ability to manage multiple tasks simultaneously.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Day Program Coordinator
Kayd Home Care
Fargo , ND
09.2024 - Current
- Coordinated daily activities such as field trips, recreational events, and special projects.
- Maintained accurate records of participant attendance and progress towards stated goals.
- Assisted in developing a therapeutic environment through positive reinforcement techniques.
- Monitored medication administration procedures to ensure adherence to regulations.
- Created monthly newsletters outlining upcoming events and activities for program participants.
- Cultivated relationships with community organizations to create volunteer opportunities for program participants.
- Provided crisis intervention when needed using de-escalation strategies.
- Organized transportation arrangements for field trips or medical appointments.
Direct Support Professional
KAYD Home Care
Fargo, ND
07.2022 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Head Housekeeping Supervisor
Comfort Inn & Suites
Fargo , ND
01.2022 - 07.2024
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Implemented safety protocols to reduce risks associated with chemicals used during cleaning processes.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
- Participated in recruitment process by interviewing potential candidates for open positions within the housekeeping team.
- Created reports detailing daily operations such as room availability status or number of occupied rooms.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
Housekeeping and Laundry Attendant
Microtel Inn And Suites
Moorhead , MN
06.2021 - 01.2022
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Stocked linen closets with fresh linens and supplies.
- Responded to guest requests for extra towels, blankets or other items.
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Checked inventory of cleaning supplies and ordered more when needed.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Organized storage areas for efficient use of space.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Reported any maintenance issues to the manager immediately for resolution.
- Delivered requested items such as additional pillows or blankets promptly to guests.
Sandwich Artist
Jimmy John's Sandwiches
Moorhead, MN
03.2020 - 08.2020
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Retail Sales Associate
Walmart
Dilworth , MN
03.2019 - 03.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
Associate
Sydney's Health Market
Moorhead , MN
03.2015 - 08.2016
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Processed payments using point-of-sale systems.
Education
High School Diploma -
Moorhead High
Moorhead, MN12-2021
Skills
- Multitasking
- Reliability
- Communication
- Certified in CPR/AED
- Problem-solving aptitude
- Conflict Resolution
Certification
- Developmental Disability Certificate
- CPR
- First Aid
- AED Certified
Timeline
Day Program Coordinator
Kayd Home Care
09.2024 - Current
Direct Support Professional
KAYD Home Care
07.2022 - Current
Head Housekeeping Supervisor
Comfort Inn & Suites
01.2022 - 07.2024
Housekeeping and Laundry Attendant
Microtel Inn And Suites
06.2021 - 01.2022
Sandwich Artist
Jimmy John's Sandwiches
03.2020 - 08.2020
Retail Sales Associate
Walmart
03.2019 - 03.2020
Associate
Sydney's Health Market
03.2015 - 08.2016
High School Diploma -
Moorhead High
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