Summary
Overview
Work History
Education
Skills
Mission work
Languages
Timeline
Generic

Kylee Firestone-Dorsainvil

Indianapolis,Indiana

Summary

  • Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Team Leader

YMCA Of Greater Indianapolis
10.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Modeled positive behavior and communication skills for students.

Travel Guide

RCI
03.2021 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Unit Secretary

IU Health Riley Hospital
05.2018 - 11.2018
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Processed lab paperwork and requests according to physicians' orders.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Patient Care Associate

IU Health Riley Hospital
01.2017 - 05.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with patient transfers and ambulation.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Developed rapport to create safe and trusting environment for care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Education

No Degree - General Studies

IPFW
Fort Wayne, IN

No Degree - Radiology Technician

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Avon High School
Avon, IN
05.2014

Skills

  • Key Performance Indicators (KPI)
  • Microsoft 365
  • Outlook
  • Salesforce
  • Critical Thinking
  • Active Learning
  • Customer Satisfaction
  • Technical Support
  • Sales and Promotions
  • Providing Feedback
  • Customer Support
  • Travel Arrangements
  • Quality Assurance
  • Client Relationships
  • Customer Service Process Improvement

Mission work

I have done mission work in the Dominican Republic, Haiti, and Guatemala. I have worked in hospitals, schools, installed water filters, and built homes for locals. 

Languages

Spanish
Limited Working
Haitian Kreyol
Elementary

Timeline

Team Leader

YMCA Of Greater Indianapolis
10.2022 - Current

Travel Guide

RCI
03.2021 - Current

Unit Secretary

IU Health Riley Hospital
05.2018 - 11.2018

Patient Care Associate

IU Health Riley Hospital
01.2017 - 05.2018

No Degree - General Studies

IPFW

No Degree - Radiology Technician

Ivy Tech Community College of Indiana

High School Diploma -

Avon High School

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Kylee Firestone-Dorsainvil