Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Flint

Xenia

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

CSR, Sales, Cashier

Grade A Auto Parts
Dayton
06.2024 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Took orders in person and over telephone, generating additional revenue every month.
  • Collected deposits or payments and arranged for billing.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strengthened customer retention by offering discount options.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Shift Supervisor

Tropical Smoothie Cafe
Centerville
03.2014 - 05.2025
  • Assigned tasks to team members based on their strengths and skill sets.
  • Identified needs of customers promptly and efficiently.
  • Supervised team of 6+ during daily shifts, ensuring efficient operation and customer satisfaction.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Trained new employees on company policies, operational procedures, and customer service standards.

BDC (scheduler)

White Allen Honda
Dayton
05.2021 - 06.2024
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Fielded a large number of incoming calls and emails.
  • Scheduled appointments for recalls, maintenance retention, and preventative maintenance.
  • Maintained customer satisfaction and retention.
  • Trained new employees while providing guidance and support, ensuring consistency and excellent customer service.
  • Exceeded required key performance indicators.
  • Managed a large volume of customer interactions while maintaining a high level of professionalism.

Dog Groomer

Amy's Pet Grooming
Wilmington
05.2017 - 05.2021
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Bathed large number of animals during each shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Handled cash transactions accurately when accepting payment from customers.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Kept detailed records of services performed for each animal client.
  • Played with dogs and cats to maintain socialization and reduce stress.

Education

GED -

Ohio Virtual Academy
Germantown, OH
09-2015

Skills

  • Customer service
  • Conflict resolution
  • Payment processing
  • Record keeping
  • Sales support
  • Team leadership
  • Employee training
  • Time management
  • Attention to detail
  • Multitasking
  • Adaptability and flexibility
  • Self motivation
  • Emotional intelligence

Timeline

CSR, Sales, Cashier

Grade A Auto Parts
06.2024 - Current

BDC (scheduler)

White Allen Honda
05.2021 - 06.2024

Dog Groomer

Amy's Pet Grooming
05.2017 - 05.2021

Shift Supervisor

Tropical Smoothie Cafe
03.2014 - 05.2025

GED -

Ohio Virtual Academy

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