Kylee Gallo
Lake Havasu City,AZ
Summary
Detail-oriented professional skilled in time management and clear communication. Proven ability to enhance guest experiences through effective collaboration and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Busser and Hostest
Martini Bay London Bridge
Lake Havasu City, AZ
03.2023 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in delivering food and beverages efficiently, ensuring timely service.
- Collaborated with kitchen staff to expedite meal preparation and delivery processes.
- Monitored and restocked inventory levels of utensils and supplies.
- Created a welcoming environment for the guests with hospitality.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Slide Attendant
London Bridge Resort
Lake Havasu City, AZ
10.2021 - 03.2023
- Ensured guest safety by monitoring slide operations and enforcing safety protocols.
- Trained new staff on operational procedures and safety measures for slide use.
- Conducted regular maintenance checks on slide equipment to ensure optimal performance.
- Provided outstanding customer service, addressing guest inquiries and resolving issues promptly.
- Implemented efficient queue management strategies to enhance guest experience during peak hours.
- Provided clear instructions to guests before they used the slides, ensuring understanding and adherence to safety rules.
- Played an active role in promoting a family-friendly atmosphere, interacting with guests of all ages and backgrounds in a friendly and professional manner.
Soccer Referee
Lake Havasu Soccer League
Lake Havasu City, AZ
10.2021 - 04.2022
- Officiated youth soccer matches, ensuring adherence to rules and regulations.
- Managed game flow, resolving disputes and maintaining a fair environment.
- Communicated effectively with players, coaches, and spectators regarding game decisions.
- Enforced safety protocols to prevent injuries during matches.
- Evaluated and improved officiating techniques through self-assessment and peer reviews.
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2025
Bachelor of Science - Dental Hygiene
Northern Arizona University
Flagstaff, AZ05.2029
Skills
- Cleaning and sanitizing
- Food running
- Server support
- Dining area maintenance
- Team collaboration
- Workplace presentation
- Food service assistance
- Operational efficiency
- Professional appearance
- Strategic planning
Timeline
Busser and Hostest
Martini Bay London Bridge
03.2023 - Current
Slide Attendant
London Bridge Resort
10.2021 - 03.2023
Soccer Referee
Lake Havasu Soccer League
10.2021 - 04.2022
Bachelor of Science - Dental Hygiene
Northern Arizona University
High School Diploma -
Lake Havasu High School