Kylee Gladin
Colorado Springs,Colorado
Summary
I am a dedicated and results-driven professional, committed to delivering the highest quality work while adhering to company procedures and policies. With a strong desire to help others, I excel in leading teams, fostering collaboration, and ensuring that everyone works toward a common goal. I am passionate about ensuring safe environments for children.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Social Case Worker- CYFS After Hours Intake
El Paso County Department of Human Services (DHS)
Colorado Springs, CO
02.2025 - Current
- Facilitated family preservation and rehabilitation initiatives to enhance children's physical, emotional, and mental well-being.
- Assisted caseworkers by providing guidance and support. Helped with training and onboarding processes. Aided in resolving complex client and case issues.
- Assisted in coordinating practice and decision-making for child protection services. Supported secondary-service decisions related to safety, permanency, well-being, and family preservation.
- Cultivated an inclusive and supportive team environment to enhance collaboration and morale.
- Assisted in conducting casework and assessments. Supported the review and integration of treatment and work plans from court providers and community partners.
- Assisted clients in developing personalized treatment plans. Coordinated home studies to assess family environments. Provided casework support to children and families in need.
- Investigated child abuse allegations and provided support to affected families. Assessed immediate safety concerns and connected individuals with community resources. Collaborated with collateral contacts to ensure comprehensive care for children in need.
- Oversaw client progress to ensure adherence to treatment plans and appropriate service placements.
- Executed crisis management strategies and coordinated support services to address barriers, conflicts, and safety concerns.
- Facilitated collaboration between DHS, caseworkers, and community professionals to enhance case plans and resolve issues.
- Assisted in court hearings and mediations. Prepared necessary documentation, petitions, reports, and reviews. Monitored adherence to court orders.
- Assisted in organizing and attending meetings and staffings. Mediated conflicts and facilitated agreement to promote child safety and well-being.
- Addressed in-home child safety concerns through proactive assessments and interventions. Supported children in custody or supervision by facilitating access to essential resources and services.
- Documented client interactions and maintained accurate case reports. Updated agency databases to reflect current information.
- Coordinated and facilitated transportation logistics for clients to therapy sessions, school, court hearings, pre-placement visits, and related appointments.
- Assisted in maintaining compliance with federal, state, and county regulations. Reviewed cases to support proper development and execution of case plans.
- Facilitated support for practice and services teams within CYFS division as required.
- Facilitated the collection, monitoring, and reporting of team statistics data and outcomes.
- Organized and facilitated meetings to ensure effective communication and collaboration.
- Achieved supervisor certification to enhance leadership capabilities.
- Oversaw team operations and provided strategic direction to enhance productivity.
- Directed work quality oversight, training instruction, and scheduling for team members.
- Assisted in providing input on hiring processes and disciplinary actions. Supported the establishment of work objectives and performance evaluations. Aided in realigning workloads to enhance team efficiency.
Social Caseworker- Intake
CYFS El Paso County Department of Human Services (DHS)
Colorado City, CO
09.2022 - 02.2025
- Facilitated family preservation and rehabilitation initiatives, ensuring holistic well-being of children.
- Formulated and implemented comprehensive strategies to enhance child protection, safety, and permanency.
- Facilitated multi-disciplinary team meetings, delivering valuable insights to enhance decision-making in child welfare cases.
- Facilitated collaboration between Department of Human Services (DHS) law enforcement and community professionals to optimize service delivery.
- Facilitated interviews with victims and household members in suspected child abuse and neglect cases to gather essential information for case assessments.
- Executed 40 hours of annual training to enhance knowledge of best practices, policies, and regulations in child welfare.
- Assisted in onboarding new case workers by providing guidance and support during their transition into roles. Motivated team members to achieve their best performance.
- Achieved certification as a case worker, demonstrating commitment to professional development.
Server
Salsa Brava
06.2022 - 08.2022
- Delivered exceptional guest service by efficiently taking food and beverage orders, addressing guest inquiries, and ensuring overall satisfaction.
- Demonstrated strong time management skills by balancing multiple tables and requests while maintaining attention to detail and accuracy.
- Fostered a professional and friendly atmosphere, ensuring guests felt valued and attended to in a timely manner.
- Collaborated with kitchen and bar staff to ensure prompt and accurate delivery of service.
- Handled transactions, processed payments, and resolved any customer concerns in a calm, professional manner.
Victim Advocate Intern
Project Hope
Gunnison, CO
01.2022 - 05.2022
- Executed 30 hours of online training and 200 hours of hands-on experience to enhance crisis management, client communication, and administrative skills.
- Safeguarded confidentiality in all interactions, ensuring protection of sensitive information in compliance with company policies.
- Facilitated resolution of conflicts by employing active listening and conflict resolution techniques to address client needs.
- Supervised crisis line operations 24/7, ensuring timely support and assistance to clients in distress.
- Facilitated client communication to evaluate needs and deliver appropriate resources.
- Oversaw filing and paperwork processes, ensuring accurate completion, organization, and maintenance of all documents.
Server
Mario’s Pizza & Pasta
10.2021 - 05.2022
- Efficiently took guest orders, ensuring accuracy and timely delivery of food and beverages.
- Managed cash and card transactions with precision, ensuring proper handling and processing of payments.
- Resolved guest conflicts and complaints professionally, turning potential issues into positive experiences by offering quick and effective solutions.
- Warmly greeted and escorted guests to their tables, creating a welcoming atmosphere from the moment they arrived.
- Maintained cleanliness and organization of the dining room, regularly sanitizing tables, chairs, and high-traffic areas to provide a safe and pleasant environment for guests.
- Coordinated with kitchen and bar staff as an Expo to ensure timely food delivery and proper food handling.
- Contributed to maintaining overall guest satisfaction by providing excellent customer service in all aspects of the dining experience.
Bartender
The Club at Crested Butte
05.2021 - 09.2021
- Provided exceptional service to members and guests, ensuring their needs were met promptly and professionally across multiple roles.
- Built strong connections with members by engaging in friendly conversation and personalized service, enhancing their overall experience.
- Managed counter-top service, taking orders at the register and delivering food and drinks directly to tables with attention to detail.
- Operated the beverage cart, fulfilling member and guest drink requests and ensuring timely delivery to various areas.
- Handled cash transactions and processed payments accurately, maintaining accountability for cash handling and ensuring a smooth transaction process.
- Assisted in maintaining cleanliness and organization of dining and service areas, contributing to a positive and welcoming atmosphere.
Server
GUNNISACK
10.2019 - 05.2021
- Provided exceptional service to members and guests, ensuring their needs were met quickly and professionally across multiple roles.
- Led training for new servers and bussers, ensuring they understood company procedures and delivered quality service.
- Managed cash handling and reconciliation of receipts, ensuring accurate transactions and maintaining financial accountability.
- Delivered quality service in a fast-paced environment, maintaining efficiency while ensuring guests receive the best possible experience.
- Pre-bused and bussed tables promptly to maintain a clean and comfortable dining environment for guests.
BIRTHDAY PARTY COORDINATOR
CHUCK E. CHEESE
06.2017 - 08.2019
- Scheduled and confirmed party bookings, ensuring all details were aligned with guest expectations and company policies.
- Coordinated employee schedules to ensure adequate coverage for parties and events, optimizing team performance.
- Supervised party servers, providing guidance and support to ensure a positive experience for guests and the smooth execution of events.
- Trained and mentored new party servers, ensuring they were well-versed in company standards, policies, and best practices for guest service.
- Assisted in various positions within the store, including the kitchen, game room, and cash registers, to maintain operational efficiency.
- Greeted guests as they arrived, creating a welcoming and exciting atmosphere to enhance their overall experience.
Education
Bachelor of Arts - Criminal Justice, Minor in Psychology
Western Colorado University
Gunnison, CO05.2022
Diploma - General Education
Liberty High School
05.2018
Skills
- Child Protection safety and risk
- Emotional and Physical Well-being
- Community Engagement
- Law Enforcement Liaison
- Family Welfare and Well-being
- Crisis Intervention and Compliance
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Coordination
- Volume 7
Certification
Supervisor certification- Department of Human Services Child welfare
Social Caseworker Certification - Department of Human Services Child welfare
40 hours of training yearly for recertification
Timeline
Lead Social Case Worker- CYFS After Hours Intake
El Paso County Department of Human Services (DHS)
02.2025 - Current
Social Caseworker- Intake
CYFS El Paso County Department of Human Services (DHS)
09.2022 - 02.2025
Server
Salsa Brava
06.2022 - 08.2022
Victim Advocate Intern
Project Hope
01.2022 - 05.2022
Server
Mario’s Pizza & Pasta
10.2021 - 05.2022
Bartender
The Club at Crested Butte
05.2021 - 09.2021
Server
GUNNISACK
10.2019 - 05.2021
BIRTHDAY PARTY COORDINATOR
CHUCK E. CHEESE
06.2017 - 08.2019
Diploma - General Education
Liberty High School
Bachelor of Arts - Criminal Justice, Minor in Psychology
Western Colorado University