Kylee Hanish
Clermont,FL
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
9
9
years of professional experience
Work History
Customer Experience and Retail Manager
Walt Disney World Parks & Resorts Disney Springs
01.2016 - 01.2021
- Worked with team of seven leaders to oversee District2 location of Disney Springs consisting of five retail locations and Bibbidi Bobbidi Boutique Salon
- Analyzed staffing efficiency and partnered with Labor Team to adequately staff each of six locations weekly for approximately 500 Cast Members
- Coordinated with area leaders to develop and execute special events including merchandise releases, artist signings, and new hairstyles in boutique
- Enhanced customer engagement by implementing innovative retail strategies.
- Introduced Disney Springs Bibbidi Bobbidi Boutique as part of location’s Opening Management Team
- Managed inventory to ensure optimal stock levels and reduce shrinkage.
- Enhanced store operations by training and supervising our team of retail staff.
- Improved customer satisfaction through effective inventory management and product availability.
Coordinator, Trainer & Merchandise Sales Hostess
Walt Disney World Parks & Resorts Disney Springs
01.2012 - 01.2016
- Monitored the operation and staffing levels to ensure optimum Cast and guest satisfaction while promoting a safe and inclusive environment for all
- Processed thousands of deposits, loans, and funds for five retail locations ensuring all procedures were properly followed
- Introduced the Marketplace Co-Op as a member of the location’s Opening Coordinator Team
- Developed project plans for efficient resource allocation and task management.
- Facilitated cross-department collaboration to streamline processes.
- Conducted interactive training sessions to enhance participant engagement and retention of material.
- Improved employee performance by delivering targeted skill development programs.
Education
B.S. - Kinesiology and Business Foundations
Indiana University
Bloomington, IN01.2006
Skills
- Inventory management
- Customer satisfaction
- Sales strategy
- Team leadership
- Retail operations
- Budget management
- Staff training
- Performance evaluation
- Vendor relations
- Product launches
- Cash handling
- Customer loyalty
Awards
2017 Walt Disney Legacy Award Recipient
Timeline
Customer Experience and Retail Manager
Walt Disney World Parks & Resorts Disney Springs
01.2016 - 01.2021
Coordinator, Trainer & Merchandise Sales Hostess
Walt Disney World Parks & Resorts Disney Springs
01.2012 - 01.2016
B.S. - Kinesiology and Business Foundations
Indiana University
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