Kylee Harper
Snohomish,WA
Summary
Looking for a career to grow in, while working with a team as a high performer and strategic thinker who works well under pressure. Having drive to learn a new enterprise that may be out of someone's comfort zone.
Overview
5
5
years of professional experience
Work History
Locals Espresso
Robb
03.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Enhanced employee performance by implementing comprehensive training packets as well as training new hires
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Jewelry Consultant
Shane Co.
04.2022 - 10.2022
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Performed general maintenance and light cleaning of showroom.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Mentored new sales associates on store return policies and customer service techniques.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Barista
Union Coffee Bar
06.2019 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers about new products.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2018
Skills
- Policies and Procedures
- Consultative Sales
- Meeting Sales Goals
- Security Practices
- Energy and Physical Stamina
- Flexible Hours
- Team Support
- Quality Assessment
- Multitasking
- Good Telephone Etiquette
Timeline
Locals Espresso
Robb
03.2023 - Current
Jewelry Consultant
Shane Co.
04.2022 - 10.2022
Barista
Union Coffee Bar
06.2019 - 01.2022
High School Diploma -
Stanwood High School
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