Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Hess

Hays

Summary

Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.

Overview

8
8
years of professional experience

Work History

Phlebotomists

Quest Diagnostics
11.2021 - Current
  • My normal duties as a phlebotomy were to input patient information into the computer, package and process human specimens, and Draw blood from patients
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Patient Services

Hays Orthopedic Center
06.2019 - 11.2021
  • My normal everyday duties are scheduling patients for surgeries, MRI's, CT Scans, Bone scans, Injections and Ultrasounds
  • Answering phone calls, and completing paperwork
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.

Front Desk Assistant

The Center For Counseling
09.2018 - 06.2019
  • Answering phone calls, checking patients in for their appointments, filling out paperwork, faxing documents, and being fast thinking during an emergency
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

CNA

Flint Hills Care And Rehabilitation
05.2017 - 09.2018
  • Helping the elderly and disabled with everyday needs such as morning routines, feeding, drinking and extra activities
  • Completing paperwork over their daily outcomes
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

Certificate - Health Occupation

Flint Hills Technical College
Emporia, Ks

Diploma -

Olpe Jr/Sr High School
Olpe, KS
05.2017

Skills

  • Patient care
  • Patient confidentiality
  • Schedule coordination
  • Obtaining authorizations
  • Patient relations
  • Scheduling tests and procedures
  • Time management
  • Computer skills
  • Attention to detail

Timeline

Phlebotomists

Quest Diagnostics
11.2021 - Current

Patient Services

Hays Orthopedic Center
06.2019 - 11.2021

Front Desk Assistant

The Center For Counseling
09.2018 - 06.2019

CNA

Flint Hills Care And Rehabilitation
05.2017 - 09.2018

Diploma -

Olpe Jr/Sr High School

Certificate - Health Occupation

Flint Hills Technical College

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Kylee Hess