Kylee Hurley
Franklin,MA
Summary
Motivated new grad RN with extensive background in interacting with others in a compassionate, caring, and professional manner. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
The Local Waltham
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server/Lead Bartender/Hostess/Trainer
Uno Pizzeria & Grill
05.2018 - Current
- Worked under pressure, with a fifteen table section, full ten seat bar, as well as making bar drinks for the rest of the restaurant
- Collected staff members money, counted drawers, made deposits, monitored the staffs end of night duties, set the restaurant up for the next day, and locked up at the end of the night.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated new cocktails sold as specials on the menu.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained employees in multiple positions throughout the restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked well with staff to create a cohesive, team environment.
- Cultivated warm relationships with regular customers.
Resident Assistant
Worcester State University
06.2018 - 08.2019
- Developed and implemented programs, study groups and mentoring to promote student success.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Responded to room transfers, incident reports, and maintenance requests.
- Enforced policies and safety standards through building and room rounds.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Responded to student inquiries and concerns, offering support and guidance.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Supervised daily activities and provided assistance to staff.
- Attended one on one weekly meetings with supervisor to give updates on residents who were of concern.
- Performed night long rounds of the residence hall once a week.
Cashier/Deli Associate
Anne's Market
08.2013 - 08.2017
- Opened and closed up the deli on days the owner was unable to work.
- Handled the sale and distribution of lottery tickets.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared deli items per customer requests using proper bakery equipment.
- Checked personal identifications during alcohol and tobacco sales.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Put away large deliveries of food product as well as beer and wine.
Education
No Degree - Health Sciences
Worcester State University
Worcester, MAAccelerated Bachelors of Science in Nursing -
University of Massachusetts Dartmouth
North Dartmouth, MA01.2024
Bachelor of Science - Health Sciences
Rhode Island College
Providence, RI01.2022
High School Diploma -
Franklin High School
Franklin, MA06.2017
Skills
- Excellent Interpersonal Skills
- Dependable and Responsible
- Analytical and Critical Thinking
- First Aid/CPR
- Documentation Skills
- Ability to multitask
- Ability to work in high stress situations
- Prioritize tasks
- Organizational Skills
- Collaborative Team Player
- Customer Satisfaction
Accomplishments
- UNOs Wrentham Employee of the month (March 2022)
- UNOs Regional Employee of the Month (April 2022)
- UNOs Core Values Award (June 2022)
- Sigma Theta Tau Member
Certification
- Basic Life Support (CPR and AED) Certification (7/18/2022)
- Dementia Training - 2 hours (11/14/2022)
- Addiction Treatment: Clinical Skills For Healthcare Providers (1/23/2023)
- COVID-19 Vaccine Training: General Overview of Immunization Best Practices for Healthcare- 0.25 contact hours (1/25/2023)
- General Best Practice Guidelines for Immunization- 3.5 contact hours (1/25/2023)
- Immunization: You Call the Shots Module Five Influenza- 1.1 contact hours (1/25/2023)
- Community Tool Box Module 1: Assuring Engagement in Community Health Improvement Efforts- 0.5 hours (1/25/2023)
- Community Tool Box Module 3: Conducting Community Health Assessments- 0.75 hours (1/25/2023)
- Community Tool Box Module 4: Setting Community Priorities Based on Identified Issues- 0.75 hours (1/25/2023)
- Narcan Training- 1 hour (3/28/2023)
- Registered Nurse (8/22/2024)
Timeline
Bartender
The Local Waltham
04.2023 - Current
Resident Assistant
Worcester State University
06.2018 - 08.2019
Bartender/Server/Lead Bartender/Hostess/Trainer
Uno Pizzeria & Grill
05.2018 - Current
Cashier/Deli Associate
Anne's Market
08.2013 - 08.2017
No Degree - Health Sciences
Worcester State University
Accelerated Bachelors of Science in Nursing -
University of Massachusetts Dartmouth
Bachelor of Science - Health Sciences
Rhode Island College
High School Diploma -
Franklin High School
- Basic Life Support (CPR and AED) Certification (7/18/2022)
- Dementia Training - 2 hours (11/14/2022)
- Addiction Treatment: Clinical Skills For Healthcare Providers (1/23/2023)
- COVID-19 Vaccine Training: General Overview of Immunization Best Practices for Healthcare- 0.25 contact hours (1/25/2023)
- General Best Practice Guidelines for Immunization- 3.5 contact hours (1/25/2023)
- Immunization: You Call the Shots Module Five Influenza- 1.1 contact hours (1/25/2023)
- Community Tool Box Module 1: Assuring Engagement in Community Health Improvement Efforts- 0.5 hours (1/25/2023)
- Community Tool Box Module 3: Conducting Community Health Assessments- 0.75 hours (1/25/2023)
- Community Tool Box Module 4: Setting Community Priorities Based on Identified Issues- 0.75 hours (1/25/2023)
- Narcan Training- 1 hour (3/28/2023)
- Registered Nurse (8/22/2024)
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