Kylee Knipper
Holstein,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-12
Holstein Community School District
01.2022 - Current
- Contributed to school-wide initiatives focused on improving overall student achievement levels and reducing achievement gaps among different groups of learners.
- Provided instruction for students in core subject areas.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Representative
Ehrp Trucking LLC
05.2018 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Updated account information to maintain customer records.
Education
Associate of Arts - Psychology
Western Iowa Tech Community College
Sioux City, IA05.2024
Associate of Science - Businesss
Western Iowa Tech Community College
Sioux City, IA05.2021
Skills
- Equipment Troubleshooting
- Relationship building and management
- Records Management
- Multitasking and Organization
- Documentation And Reporting
- Organization and Planning
- Adaptable
- Verbal and written communication
- Customer Service
- Conflict Resolution
Timeline
Substitute Teacher, K-12
Holstein Community School District
01.2022 - Current
Customer Service Representative
Ehrp Trucking LLC
05.2018 - Current
Associate of Arts - Psychology
Western Iowa Tech Community College
Associate of Science - Businesss
Western Iowa Tech Community College
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