Kylee Koster
Rogersville,MO
Summary
Client-focused Employment Specialist with eight years of experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
Work History
Employment Specialist
Firefly
12.2016 - Current
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Negotiated reasonable accommodations with employers in order to ensure a smooth transition for clients into their new positions.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Conducted regular follow-ups with placed clients to ensure job satisfaction and retention, identifying and addressing potential issues early.
- Achieved recognition for outstanding service delivery, receiving positive feedback from both clients and employers.
- Streamlined client intake process, ensuring efficient assessment of client skills and employment needs.
- Engaged in continuous professional development, staying current on best practices in employment services and workforce development.
- Tailored employment plans to individual client needs, ensuring personalized approach to job search and placement.
Caregiver
Caregiver for father
05.2009 - 04.2016
- My father had many illnesses, I chose to keep him at home instead of sending him to a nursing home
- I took care of all his needs from medical/dr
- Tested and recorded blood glucose levels
- Maintained accurate records of patient care, condition, progress and concerns
- Assisted patient with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to all medical appointments
- Documented detailed daily report on client''s progress, informing adjustments in care plans when necessary.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer service representative
AT&T
07.2014 - 07.2015
- Set up new accounts, established customer credit, and set up payment methods
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Maintained friendly and professional customer interactions at all times
Telesales representative
Gold Mountain
10.2011 - 02.2012
- Worked collaboratively in team environment
- Consistently hit and exceeded sales goals
Sales Supervisor
Wyndham Vacation Resorts
10.2000 - 03.2009
- Responsible for a team of 20-30 sales representatives
- Planned and directed staff training and performance evaluations
- Trained all incoming sales team members
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively coached team members to reach weekly and monthly sales goals.
- Monitored daily sales performance and provided feedback to each team member.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Boosted sales by implementing effective training programs for new and existing employees.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Teachers Aide
Fordland Middle School
08.1997 - 05.2000
- Created strategies to meet the needs of mentally and physically disabled students
- Led activities that developed students' physical, emotional and social growth
- Established a safe play environment for the students
Education
High School Diploma -
Fordland High School
Fordland, MO01.1997
Skills
- Dedicated team player
- Self-motivated
- Highly competitive
- Customer service
- Networking skills
- Multi-tasking strength
- Job Development
- Employer outreach
- Community Collaboration
- Training Coordination
Timeline
Employment Specialist
Firefly
12.2016 - Current
Customer service representative
AT&T
07.2014 - 07.2015
Telesales representative
Gold Mountain
10.2011 - 02.2012
Caregiver
Caregiver for father
05.2009 - 04.2016
Sales Supervisor
Wyndham Vacation Resorts
10.2000 - 03.2009
Teachers Aide
Fordland Middle School
08.1997 - 05.2000
High School Diploma -
Fordland High School
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