Kylee Land
CRAWFORDSVLLE,IN
Summary
Driven Logistics and Front of House Manager with a proven track record at Ryder Logistics and Buffalo Wild Wings. Expert in enhancing customer satisfaction and team collaboration, demonstrated through optimized supply chain solutions and effective staff management. Skilled in warehouse operations and relationship building, achieving significant improvements in operational efficiency and inventory accuracy.
Overview
12
12
years of professional experience
Work History
Logistics Manager
Ryder Logistics
Whitestown, IN
05.2019 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Developed and implemented policies and procedures for inventory management.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Monitored inventory levels to confirm compliance with company policy.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
Front of House Manager
Buffalo Wild Wings
Crawfordsville, IN
06.2012 - 04.2017
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Education
High School Diploma -
Crawfordsville High School
Crawfordsville, IN05.2010
Skills
- Shipping and receiving
- Warehouse Management
- Distribution Management
- Supply Chain Management
- Operational management
- Team Management
- Logistics Management
- Work Delegation
- Logistics Oversight
- Logistics Analysis
- Shipping Documentation
- Documentation
- Mentoring and training
- Skilled in Software
- Performance Metrics Monitoring
- Supplies inventory
- Warehouse Operations
- Continuous Improvement
- Warehouse Safety
- Procurement Management
- Safety standards
- Order Fulfillment
- Critical Thinking
- Inventory Management
- Relationship Building
- Team Collaboration
- Customer Service
- Decision-Making
- Work Planning and Prioritization
- Schedule Management
- Customer Relationship Management
- Supply Chain Solutions
- Staff Supervision
- Staff Management
Timeline
Logistics Manager
Ryder Logistics
05.2019 - Current
Front of House Manager
Buffalo Wild Wings
06.2012 - 04.2017
High School Diploma -
Crawfordsville High School