Ky'Lee Long
Summary
Logistics Professional and a transitioning Air Force Service member leveraging 6 years of proven experience in logistics planning and operations. Known for working effectively with all levels of management in a cross-multifunction team environment. Possess a comprehensive background in supply chain management, logistical planning, and material management. Managing equipment, assets, and programs valued at $60B while managing risk, safety, and quality assurance. Career supported by extensive DOD training. Active Secret Security Clearance.
Overview
6
6
years of professional experience
Work History
Supply Chain Manager
United States Air Force
07.2019 - Current
- Implemented inventory-management strategies to maximize availability and decrease waste by 20% which resulted in the warehouse having the ability to ship more items to different organizations.
- Tracked and monitored purchased orders, deliveries and invoicing to verify accuracy and compliance by a 15% increase.
- Enhanced customer satisfaction with timely and accurate order processing and delivery ultimately raising trust levels with the customer by 35%.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection achieving the goal to get the requested product more efficiently and effectively.
- Improved supplier delivery times by establishing performance metrics and fostering strong collaborative relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science -
Basic Military Training
San Antonio, TXHigh School Diploma -
Maple Heights High School
Maple Heights, OHAssociate of Applied Science -
United States Air Force
Edwards, CASkills
- Problem Solving abilities
- Warehouse Operations
- Inventory Analysis
- Supply Chain Management
- Shipping and Receiving Tasks
- Excellent Communication
- Customer service
- Data Analysis
- Strategic Sources
Accomplishments
- Collaborated with a team of 5 people in the development of a short term assignment supporting a critical mission, ensuring timely execution and adherence to safety standards.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 20 calls per day, providing information and service to ensure customer satisfaction
Timeline
Supply Chain Manager
United States Air Force
07.2019 - Current
Associate of Science -
Basic Military Training
High School Diploma -
Maple Heights High School
Associate of Applied Science -
United States Air Force
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