Summary
Overview
Work History
Education
Skills
Timeline
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KYLEE MCCOY

Cincinnati,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Amazon Associate

Amazon
Cincinnati
09.2022 - Current
  • Receive truck deliveries and prepare inventory for delivery,
  • Use technology like smartphones and handheld devices to sort, scan, and prepare packages for delivery
  • Load delivery totes in an orderly fashion to maximize volume of packages per tote
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.

Lift Truck Operator

Ryder Integrated Logistics
Hebron, Ky
08.2021 - 09.2022
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Documented movements using computer tracking systems.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Assisted with inventory control activities including cycle counts.
  • Inspected product load for accuracy to foster timely and complete delivery.

Amazon Delivery Driver

Ador Delivery
Cincinnati, OH
09.2020 - 04.2021
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized street maps to plan and determine most efficient routes.

Manager

McDonalds
Longmont, CO
05.2020 - 09.2020
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained adequate staffing to meet objectives within budget.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.

Customer Service Representative

CVS/Circkle K
Cincinnati/Longmont, OH/CO
08.2016 - 05.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Used suggestive selling techniques to promote add-on sales.
  • Performed other duties as assigned by management.

Education

High school or equivalent -

Oak Hills High School
08.2017

Skills

  • Customer Service
  • Cash Handling
  • Time Management
  • Warehouse
  • Complex Problem-Solving
  • Performance Improvement
  • Customer Interaction
  • Decision-Making
  • Attention to Detail
  • Management
  • Forklift Operation
  • Quality Assurance

Timeline

Amazon Associate

Amazon
09.2022 - Current

Lift Truck Operator

Ryder Integrated Logistics
08.2021 - 09.2022

Amazon Delivery Driver

Ador Delivery
09.2020 - 04.2021

Manager

McDonalds
05.2020 - 09.2020

Customer Service Representative

CVS/Circkle K
08.2016 - 05.2020

High school or equivalent -

Oak Hills High School

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KYLEE MCCOY