Kylee McCulloch
Battle Creek,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Kidney Health Clinic
06.2023 - Current
- Managed over 100 customer calls per day.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Medical Billing and Office Administration
Kidney Health Clinic
12.2022 - 06.2023
- Call insurance companies regarding any discrepancy in payments if necessary.
- Answer multi-line phone system and directed calls to appropriate party.
- Check eligibility and benefit verification.
- Collect co-pays and other fees required prior to office visit or treatment.
- Evaluate payments/denials received for correctness.
- Follow up on unpaid claims within standard billing cycle timeframe.
- Greet patients upon arrival and provided necessary paperwork or other information.
- Schedule and confirm appointments.
- Set up patient payment plans and work collection accounts.
Server
Skillet Breakfast Cafe
04.2021 - 07.2022
- Provided accurate product information.
- Took initiative to find extra tasks when scheduled duties were completed.
- Communicated clearly and positively with coworkers and management.
- Followed procedures for safe food preparation, assembly, and presentation.
- Organized and cleaned restaurant during downtime; maintain sanitized work environment at all times.
- Maintained working knowledge of restaurant.
- Built loyal clientele through friendly interactions and consistent appreciation.
Nurse's Aide
Marshall Nursing and Rehab
11.2021 - 04.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
Medical Insurance Billing and Office Administation -
Ross Medical Education Center
Portage, MI01.2033
Skills
- Experience Billing Multiple Types of Health Insurances
- ICD-10 coding
- Insurance and Patient Payment Posting
- Detail and deadline driven
- Medical terminology knowledge
- Positive team member
- Organized
- Account Reconciliation
Certification
BLS Provider, Michigan October 2022
American Heart Association
Timeline
Office Manager
Kidney Health Clinic
06.2023 - Current
Medical Billing and Office Administration
Kidney Health Clinic
12.2022 - 06.2023
Nurse's Aide
Marshall Nursing and Rehab
11.2021 - 04.2022
Server
Skillet Breakfast Cafe
04.2021 - 07.2022
Medical Insurance Billing and Office Administation -
Ross Medical Education Center
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