Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kylee McDonald

Mesa,AZ

Summary

Proven team player and skilled barista, adept in cash handling and POS systems, I enhanced customer satisfaction and sales at Starbucks by creating personalized beverages and streamlining order processing. With a friendly demeanor, I consistently delivered high-quality service, even during peak times, contributing to positive customer experiences and efficient team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Black Rock Coffee Bar
03.2024 - 10.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Front of House Employee

Chick-fil-A
06.2022 - 02.2023
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Barista

Starbucks
04.2021 - 12.2021
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

No Degree - Behavioral Sciences

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05-2026

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Safe Food Handling

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Health and Safety for Food Handlers Certification - ServSafe.

Timeline

Barista

Black Rock Coffee Bar
03.2024 - 10.2024

Front of House Employee

Chick-fil-A
06.2022 - 02.2023

Barista

Starbucks
04.2021 - 12.2021

No Degree - Behavioral Sciences

Maricopa Community Colleges, Chandler-Gilbert Community College

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Kylee McDonald