Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kylee McKee

Houston

Summary

Motivated Customer Service Representative with a track record of providing exceptional support and solving customer inquiries. Proficient in managing high chat/sms volumes, meeting targets, and ensuring customer satisfaction. Solutions-oriented and skilled in identifying customer needs and providing appropriate solutions.

Overview

3
3
years of professional experience

Work History

Manager/Floor Supervisor

McDonald’s
06.2022 - Current

Led and supervised a team, ensuring high levels of productivity, customer satisfaction, and operational efficiency

Increased sales through upselling strategies, promotions, and staff training on customer engagement.

Resolved customer concerns professionally, enhancing overall satisfaction and repeat business.

Managed daily operations, including inventory control, scheduling, and financial reporting to maximize efficiency and profitability.

Education

Associates Of Science - Mechanical Engineering

Lone Star College - Kingwood
Kingwood, TX
05.2024

High School Diploma -

Infinity Early College High School
New Caney, TX
05.2024

Skills

    Sales and Customer Relations:

    - Active Listening & Empathy

    - Conflict Resolution

    - Customer Relationship Management

    - Phone & Email Etiquette

    - Verbal & Written Communication

    Administrative & Organizational Skills:

    - Data Entry

    - Multitasking & Time Management

    - Microsoft Office Suite (Excel, Word, Outlook)

Affiliations

Cheryl Kamen (Current Supervisor) - (281) 354-4090

Jessica Smith (Former Counselor) - (713) 244-4117

Timeline

Manager/Floor Supervisor

McDonald’s
06.2022 - Current

Associates Of Science - Mechanical Engineering

Lone Star College - Kingwood

High School Diploma -

Infinity Early College High School

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Kylee McKee