Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee Molvig

Lincoln City,OR

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Shift Leader

Dutch Bros
Lincoln City, OR
03.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Memorized official and off-menu coffee and tea preparations.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Resolved customer complaints or referred them to a manager as needed.
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Monitored the performance of staff to ensure that quality standards were met.

Hotel Runner

Sea Gypsy Rentals
Lincoln City, OR
04.2020 - 08.2020
  • Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Replenished amenities in all guest rooms according to established standards.
  • Checked for damaged or missing items in each room.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Inspected bathrooms for cleanliness and replenishment of supplies.
  • Transported trash from hotel rooms to designated areas on a regular basis.
  • Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Maintained inventory of cleaning supplies used throughout the day.
  • Reported maintenance issues such as plumbing problems or burned out bulbs.
  • Assisted with laundry duties such as washing towels and sheets.
  • Folded linen neatly for storage or transport to laundry area.
  • Ensured that all lost and found items were handled properly per policy.
  • Stripped beds of soiled linen upon checkout of guests from their rooms.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.

Restaurant Hostess

Janitzio
Caldwell, ID
05.2015 - 11.2018
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Education

High School Diploma -

Taft High School
Lincoln City, OR
06-2023

Skills

  • Production Scheduling
  • Production Reporting
  • Equipment Troubleshooting
  • Customer Service Management
  • Motivational Leadership
  • Complaint Resolution
  • Policy and Procedure Enforcement
  • Interpersonal Relations
  • Cash Handling
  • Client Service
  • Training Assistance
  • Rules Enforcement
  • Team Supervision
  • Role Modeling
  • Conflict Resolution
  • Team Collaboration and Leadership
  • Staff Training and Development
  • Professional Appearance
  • Team Leadership
  • Problem-Solving
  • Strong Verbal and Written Communication
  • Team Motivation
  • Positive Attitude
  • Shift Checklists
  • Issue Resolution
  • Decision-Making Capabilities
  • Flexible Schedule
  • Creative Problem-Solving
  • Client Support
  • Sales Expertise

Timeline

Shift Leader

Dutch Bros
03.2022 - Current

Hotel Runner

Sea Gypsy Rentals
04.2020 - 08.2020

Restaurant Hostess

Janitzio
05.2015 - 11.2018

High School Diploma -

Taft High School
Kylee Molvig