Kylee Nelson
Avondale,AZ
Summary
Motivated and outgoing bilingual individual seeking a sales internship or job to apply strong communication, customer service, and relationship-building skills. Fluent in English and Spanish with experience in fast-paced environments, customer service, sales and childcare environments. Proven ability to connect with people, build trust, and create positive experiences and relationships with diverse audiences. While enhancing customer satisfaction through attentive service and relationship management.
Overview
8
8
years of professional experience
Work History
Nanny
Private Family
Orono, MN
01.2024 - 01.2026
- Established trust and effective communication with parents and children to foster a supportive environment
- Coordinated schedules, activities, meals, and daily routines to ensure seamless daily operations
- Designed engaging activities that strengthened relationships and promoted positive interactions
- Exhibited responsibility and patience while caring for children
- Provided dependable childcare while maintaining a safe and structured environment
Tour Guide
Carlson Lovable Llamas
Waconia, Minnesota
01.2018 - 08.2025
- Led engaging tours for guests while creating fun and memorable experiences
- Spoke confidently to groups and answered customer questions
- Ensured guest safety while managing tour flow efficiently, contributing to overall satisfaction
- Established strong guest relationships through energetic and welcoming service, fostering repeat visits
- Promoted add-on experiences and merchandise to enhance guest experience and drive revenue
Team Member
Crisp & Green
Chanhassen, Minnesota
04.2024 - 09.2024
- Provided exceptional customer service in a fast-paced environment, enhancing guest satisfaction
- Built positive relationships with guests and encouraged repeat business
- Suggested menu items and add-ons, contributing to increased sales
- Ensured smooth operations during peak periods while maintaining professionalism
- Provided assistance to Spanish-speaking customers with their orders and inquiries at the counter.
Barista
Starbucks
Minnetonka, Minnesota
12.2022 - 09.2023
- Increased sales through effective upselling of beverages, food items, and promotions
- Delivered friendly, efficient service in fast-paced setting, enhancing customer experience
- Processed transactions accurately, contributing to high customer satisfaction levels
- Built rapport with regular customers and created a welcoming environment
- Worked effectively with team members during busy shifts
Education
BBA - Business Management
Grand Canyon University
Phoenix, AZ06-2027
Skills
- Childcare management
- Customer Service
- Bilingual proficiency
- Relationship Building
- Communication
- Teamwork
- Time Management
- Problem Solving
- Leadership
- Sales & Upselling
- Microsoft Office / Google Workspace
Timeline
Team Member
Crisp & Green
04.2024 - 09.2024
Nanny
Private Family
01.2024 - 01.2026
Barista
Starbucks
12.2022 - 09.2023
Tour Guide
Carlson Lovable Llamas
01.2018 - 08.2025
BBA - Business Management
Grand Canyon University