Kylee Niday
Fallon
Summary
Dynamic manager with a proven track record at Scooby Shack, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and optimized inventory management, reducing waste significantly. Adept at cash management and fostering a positive work environment, ensuring high-quality service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
The Scooby Shack
02.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Greeted customers when they walk in the door and assist them with what they are looking for.
- Proficient in handling cash transactions and operating POS systems.
- Provided excellent customer service by answering phones promptly and professionally, resolving inquiries effectively.
Pizza Maker
Pizza Barn
08.2018 - 02.2019
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma -
Churchill County High School
Fallon, NV05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Multitasking and organization
- Supply ordering
- Store opening and closing
- Opening and closing procedures
- Friendly and positive
- Cash management
Timeline
Manager
The Scooby Shack
02.2019 - Current
Pizza Maker
Pizza Barn
08.2018 - 02.2019
High School Diploma -
Churchill County High School
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