Kylee Pearson
Boise,Idaho
Summary
Focused and empathetic UX Designer skilled in user research, data analysis, and digital innovation. Passionate about creating intuitive, visually engaging designs that enhance user experiences and meet business goals.
Overview
4
4
years of professional experience
Work History
Team Lead
Jamba
Boise, Idaho
10.2024 - Current
- Observed customer behavior and preferences to improve service speed, accuracy, and overall satisfaction.
- Anticipated user (customer) needs by providing personalized recommendations and clear communication.
- Maintained an efficient, organized workspace to enhance both employee workflow and the in-store experience.
- Collaborated with team members to streamline order processes and reduce wait times during peak hours.
Crew Member
Fanci Freez
Boise, Idaho
03.2022 - 09.2022
- Observed and adapted to customer needs to improve service flow and satisfaction.
- Identified common customer pain points and helped streamline the ordering process.
- Contributed to creating a positive, welcoming atmosphere aligned with brand experience.
- Supported continuous improvement by assisting with training new hires on operational procedures and upholding company standards.
Education
Bachelor of Arts - Digital Innovation And Design
Boise State University
Boise, ID06-2026
Skills
- Figma, Miro, Canva
- Wireframing & Prototyping
- User Journey Mapping
- Usability Testing
- Accessibility & Inclusive Design
- User-Centered Design (UCD)
- Data Visualization
- Google Sheets / Excel
- Basic SQL (Data Querying)
- Collaboration & Team Communication
- Empathy & Active Listening
- Problem Solving
Websites
Timeline
Team Lead
Jamba
10.2024 - Current
Crew Member
Fanci Freez
03.2022 - 09.2022
Bachelor of Arts - Digital Innovation And Design
Boise State University