Kylee Polly
Lewisburg,TN
Summary
Hardworking administrative professional focused on keeping public health office operations moving with speed and efficiency. Well-versed in checking in patients, updating records and processing payments. Looking for a permanent role with room for advancement. Detail-oriented Public Health Office Assistant experienced in administrative, financial and customer service areas. Highly organized multitasker with excellent communication and time management skills. Offering 4 plus years of related experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Health Office Assistant
Marshall County Health Department
01.2020 - Current
- Provided exceptional customer service when interacting with clients both in-person or over phone, fostering positive relationships with all individuals involved in public health initiatives.
- Scheduled appointments and updated calendars.
- Maintained professional and organized office environment conducive to efficient workflow and high-quality service delivery.
- Improved patient care with thorough documentation and tracking of vital medical information for public health initiatives.
- Checked patients into and out of office, processed payments and added information to permanent records.
- Retrieved, updated, filed and transmitted medical records.
- Handled sensitive information with utmost discretion while adhering to privacy laws protecting client confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Received, sorted, and distributed incoming mail and packages.
- Assisted in development of health promotion campaigns, resulting in increased community engagement and participation.
Customer Service Representative
Christian Brands
01.2014 - 04.2015
- Answered calls for all customer orders, company website inquiries
- Processed custom orders into system received by mail
- Made outgoing phone calls to businesses and individuals to discuss payments of past due balances
- Processed payments of past due balances
- Trained new hires
- Daily communication with customers through emails regarding website questions or orders.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teacher/Caregiver
The Gingerbread House
09.2012 - 10.2013
- In charge of 14 two- to three-year-old children on daily basis
- Provided scheduled learning activities for each day
- Organized feedings for breakfast, lunch and afternoon snack
- Organized monthly newsletters and weekly lessons plan.
- Evaluated each for learning skills and advancement to next level.
- Child Abuse Training.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Bartender/Server/Night Manager
Saddle Creek Golf Course
03.2011 - 10.2011
- Provided customer service to patrons.
- In charge of services and food set-ups for all events held at Saddle Creek
- Assisted in all necessary closing duties each day.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Marshall County High School
Lewisburg, TN12.2010
Skills
- Office Management
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Computer Skills
- Team Leadership
- Office Administration
- Flexible Schedule
- Time Management
- Collaboration and Teamwork
- Adaptable and Flexible
- Critical Thinking
- Organization and Time Management
- Relationship Building
- Computer Proficiency
Activities and Honors
I have held the Vice Presidency for our Cornersville Youth Football Organization since 2018.
Certification
CPR Certified
Mental Health First Aider
Timeline
Public Health Office Assistant
Marshall County Health Department
01.2020 - Current
Customer Service Representative
Christian Brands
01.2014 - 04.2015
Teacher/Caregiver
The Gingerbread House
09.2012 - 10.2013
Bartender/Server/Night Manager
Saddle Creek Golf Course
03.2011 - 10.2011
High School Diploma -
Marshall County High School
CPR Certified
Mental Health First Aider
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