Kylee Ranck
Kalamazoo
Summary
Experienced General Manager with 9 years of expertise in the hospitality industry, now seeking to transition into a communications, marketing, or public relations role. Proven ability to manage diverse teams, enhance brand reputation, and execute strategic initiatives in high-pressure environments. Skilled in team communication, customer relations, crisis management, and public speaking, with a keen ability to craft clear and impactful messages. Currently pursuing further education in Business Communication to build on my strong foundation in leadership and problem-solving. Proficient in Microsoft Office and known for my strong analytical thinking and interpersonal communication skills. Eager to leverage my experience in team management, project coordination, and customer engagement to contribute to a dynamic communications team and grow within the field.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
08.2023 - Current
- Lead and inspire a team of 17 partners, fostering a collaborative and high-energy environment to achieve exceptional customer service and operational excellence
- Manage daily store operations, including inventory control, staffing, scheduling, and training, ensuring compliance with company policies and standards
- Drive sales growth by implementing effective marketing strategies, optimizing product placement, and promoting seasonal offerings
- Analyze financial performance, develop budgets, and monitor key performance indicators (KPIs) to achieve profitability targets
- Cultivate a culture of safety and cleanliness, ensuring compliance with health regulations and maintaining a welcoming atmosphere for customers
- Build strong relationships with regular customers and the local community, enhancing brand loyalty and customer satisfaction
- Mentor and develop partners through ongoing training and performance reviews, resulting in improved employee retention and engagement
General Manager
Stay at Home Mom
05.2022 - 08.2023
- Managed household operations, including budgeting, meal planning, and scheduling, to ensure a well-organized and efficient home environment
- Developed strong time-management skills by balancing multiple responsibilities, including childcare, education, and extracurricular activities for 3 children
- Coordinated and organized family activities, events, and appointments, demonstrating exceptional planning and organizational abilities
- Facilitated educational and developmental activities, promoting learning and growth in areas such as literacy, math, and social skills
- Engaged in community volunteering and networking, fostering relationships and enhancing support systems for families
- Utilized problem-solving skills to address daily challenges and conflicts, promoting a harmonious family environment
- Employed effective communication skills to maintain open dialogue with children and family members, encouraging their emotional and social development
General Manager
Morning Buns Bakeshop
12.2015 - 05.2022
- Oversee daily operations of a high-volume bakery, ensuring the production of high-quality baked goods while maintaining exceptional food safety and hygiene standards
- Lead a team of 10 staff members, providing training, mentorship, and performance evaluations to foster a positive work environment and enhance team productivity
- Develop and implement operational procedures, optimizing workflow and increasing efficiency.
- Manage inventory control, vendor relationships, and procurement processes to ensure timely supply of ingredients and minimize waste
- Drive sales growth through innovative product development, effective marketing strategies, and exceptional customer service.
- Analyze financial performance, prepare budgets, and monitor key performance indicators to ensure profitability and sustainable growth
- Coordinate special events and catering orders, tailoring offerings to meet customer needs and enhance community engagement
General Manager
Le Pain Quotidien
07.2015 - 12.2015
- Lead and manage daily operations of the café, ensuring a welcoming environment and high standards of food quality and customer service
- Supervise a team of [number] employees, fostering a collaborative culture through training, development, and performance management
- Drive sales and profitability by implementing effective marketing strategies, menu innovations, and seasonal promotions, achieving a [specific percentage] increase in revenue
- Maintain strict adherence to health and safety regulations, ensuring compliance with all food safety standards and enhancing overall customer satisfaction
- Optimize inventory management and procurement processes, reducing costs and minimizing waste while maintaining product quality
- Cultivate strong relationships with local suppliers and the community, enhancing brand visibility and customer loyalty
- Analyze financial performance, prepare reports, and set actionable goals to improve operational efficiency and achieve targeted KPIs
Assistant General Manager
Le Pain Quotidien
12.2014 - 07.2015
- Support the General Manager in overseeing daily operations, ensuring a high-quality dining experience and adherence to brand standards
- Assist in managing a team of employees, focusing on training, mentoring, and fostering a positive work environment to enhance team performance
- Implement operational procedures and best practices that improve efficiency and customer satisfaction.
- Monitor inventory levels and assist in procurement, ensuring optimal stock levels while minimizing waste and costs
- Collaborate on menu planning and seasonal promotions, using customer feedback to enhance offerings and attract new patrons
- Maintain compliance with health and safety regulations, conducting regular inspections to ensure a clean and safe environment for both staff and customers
- Analyze sales reports and customer feedback, providing actionable insights to the General Manager for strategic decision-making
Education
Bachelor's - Business Communications
Southern New Hampshire University
04.2025
Associate's - Hospitality Management
Culinary Institute of America
11.2012
Skills
- Communication Skills
- Leadership
- Analytical Thinking
- Data Analysis
- Operations Management
- Hospitality Management
- Microsoft Office
- Information Technology
- Recruitment
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Store Manager
Starbucks
08.2023 - Current
General Manager
Stay at Home Mom
05.2022 - 08.2023
General Manager
Morning Buns Bakeshop
12.2015 - 05.2022
General Manager
Le Pain Quotidien
07.2015 - 12.2015
Assistant General Manager
Le Pain Quotidien
12.2014 - 07.2015
Associate's - Hospitality Management
Culinary Institute of America
Bachelor's - Business Communications
Southern New Hampshire University
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