Kylee Rathbun
Franklin
Summary
Dedicated professional with extensive experience in customer service and cleaning, notably at B’s Green Cleaning. Proven ability to deliver high-quality sanitation and build strong client relationships. Skilled in eco-friendly practices and effective teamwork, consistently ensuring a safe and welcoming environment while exceeding client expectations.
Overview
5
5
years of professional experience
Work History
House Cleaner
B’s Green Cleaning
08.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cashier/ Sales Associate
Wine Country
11.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier/ Customer Service
Wallgreens
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Cashier/ Customer Service
ShopRite
03.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
GED - General Studies
Wallkill Valley Regional High School
Hamburg, NJ06.2022
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Kitchen cleaning
- Floor cleaning
- Quality assurance
- Glass cleaning
- Deep cleaning
- Surface sanitation
- Payment collection
- Clothes laundering
- Window cleaning
- Clutter removal
- Pet mess cleanup
- Floor sweeping
- Eco-friendly practices
- Furniture treatment
- Laundry proficiency
- Surface disinfection
- Restocking supplies
- Carpet vacuuming
- Teamwork
- Mopping and sweeping
- Customer service-focused
- Cleaning bathrooms
- Folding clean laundry
- Staff training
- Multitasking and organization
- Basic maintenance
- Good time management
- Cleaning light fixtures
- Good customer relationships
Timeline
House Cleaner
B’s Green Cleaning
08.2024 - Current
Cashier/ Sales Associate
Wine Country
11.2022 - 08.2024
Cashier/ Customer Service
Wallgreens
08.2022 - 11.2022
Cashier/ Customer Service
ShopRite
03.2020 - 06.2022
GED - General Studies
Wallkill Valley Regional High School
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