Kylee Reynolds
Walton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Heavy Equipment Operator
Town of Hancock
Hancock
04.2020 - Current
- Operated heavy machinery for road maintenance and construction projects.
- Conducted pre-operation inspections to ensure equipment safety and functionality.
- Collaborated with crew members to complete projects efficiently and safely.
- Communicated effectively with supervisors to report job progress and issues.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
Insurance Broker
Chenango Brokers LLC
Hancock
10.2017 - 04.2020
- Managed client accounts and maintained detailed policy records for accuracy.
- Built strong relationships with insurance agents to enhance trust and communication.
- Resolved client inquiries and issues promptly to ensure satisfaction and retention.
- Conducted commissions monthly to pay agents.
Correctional Officer
Delaware County Sheriff's Office
Delhi
09.2016 - 10.2017
- Monitored inmate behavior to maintain safety and order within the facility.
- Conducted regular patrols of assigned areas to ensure security and compliance.
- Enforced rules and regulations to promote a safe environment for staff and inmates.
- Documented incidents and wrote reports to maintain accurate records of activities.
- Provided support during inmate transport, ensuring safety and compliance with policies.
- Inspected cells and conducted random searches of common areas.
- Supervised inmates during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Conducted headcounts to ensure that all inmates were accounted for.
- Issued clothing, tools and other authorized items to inmates.
- Served meals and dispensed medications to inmates.
Education
Associate of Science - Criminal Justice
SUNY Broome Community College
Binghamton, NY05-2016
Skills
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- CDL license holder
- Safety compliance
Affiliations
Participated in Security and Law at DCMO BOCES during High School
Timeline
Heavy Equipment Operator
Town of Hancock
04.2020 - Current
Insurance Broker
Chenango Brokers LLC
10.2017 - 04.2020
Correctional Officer
Delaware County Sheriff's Office
09.2016 - 10.2017
Associate of Science - Criminal Justice
SUNY Broome Community College