Kylee Richichi
East Brunswick,NJ
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
1
1
year of professional experience
Work History
Lead Customer Service Manager
Wawa
11.2022 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
Behavioral Health Technician
Discovery Institute
07.2023 - 11.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Server
Perle Night Club
07.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
GED -
Seminole State College of Florida
Sanford, FL05.2021
Skills
- Training Development
- Resource Allocation
- Problem Solving
- Performance Management
Timeline
Behavioral Health Technician
Discovery Institute
07.2023 - 11.2023
Lead Customer Service Manager
Wawa
11.2022 - 12.2023
Server
Perle Night Club
07.2022 - 09.2023
GED -
Seminole State College of Florida
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