Kylee Robinson
Erlanger,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Lead Teacher
KinderCare Learning Centers
Erlanger, KY
11.2023 - Current
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Coordinated professional development activities for teachers within the department.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Assisted in resolving conflicts between students, families, and staff members.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Involved parents in student learning to increase family interaction and student support.
- Researched books and supplemental materials to use with lesson plans.
- Communicated objectives for lessons, units and projects to students and parents.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Handled and resolved disciplinary issues according to district protocols.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Used videos, lectures and moderated discussions to engage students during class.
Administrator
Ross Early Learning
Ross, Ohio
10.2019 - 10.2023
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Built and strengthened positive relationships with students, parents and teaching staff.
Front Desk Receptionist
Vertigo Tattoo Body Piercing
Oxford, OH
08.2018 - 05.2019
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Talawanda High School
Oxford, OH05-2019
Skills
- Literacy strategies
- Call Management
- Data Collection
- Data Entry
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Calendaring
- Account updating
- Information Security
- Research
- Active Listening
- Microsoft Office Suite
- Problem-solving abilities
- Prioritization
- Calm Demeanor
- Computer Proficiency
- Conflict Mediation
- Dispute Resolution
- Customer Service
- Grammar
- Microsoft Office expertise
- Parent and student communication
- Data-Driven Instruction
- Clear public speaking skills
- Critical Thinking
- Student-Centered Learning
- Interactive teaching and learning
- Social-emotional learning
Timeline
Lead Teacher
KinderCare Learning Centers
11.2023 - Current
Administrator
Ross Early Learning
10.2019 - 10.2023
Front Desk Receptionist
Vertigo Tattoo Body Piercing
08.2018 - 05.2019
High School Diploma -
Talawanda High School
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