KYLEE RONZINO

Led bartender operations across high volume music festivals, coordinating staff coverage based on crowd surges, organized time sheets, managed break times, resolved POS issues, and responded to staff and guest medical emergencies using two-way radio communication

Rapidly mixed cocktails using jiggers in a premier Spring Break 18+ club environment, strictly enforcing legal drinking age requirements, speeding through long lines and heavy customer demand.

Demonstrated expertise bartending for large crowds during major events such as Bike Week, Jeep Beach, NASCAR and more.

Sported remarkable endurance through intense pressure, extreme hours and challenging weather conditions at the World's Largest Biker Event, Sturgis.

Managed financial transactions, inventory, delivery invoices, and administrative responsibilities while executing all FOH roles solo, displaying unaided multi-tasking skills handling up to 40 patrons simultaneously.

Ensured compliance with hotel standards by accurately managing room charges as Lobby Bartender, and showcased a wide variety of skills through active participation in weddings, banquet serving, and events.

Achieved highest sales record in the building for two consecutive years, resolved upset customer issues using de-escalation methods, and facilitated mentor sessions on sales techniques leading to 12% revenue boost and increased onboarding efficiency.

Served cocktails in fast-paced college club environment, verifying legal drinking age with ID scanner and complying with state alcohol laws while ensuring the safety of patrons.