Overview
Summary
Work History
Education
Skills
Certification
Timeline
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Kylee Rowe

Lakewood,WA

Overview

8
8
years of professional experience
1
1
Certification

Summary

Dynamic and highly reliable professional with extensive experience in customer service and sales, notably at Miller's Ale House and within the car business. Proven ability to cultivate loyal clientele and enhance customer experiences through strong multitasking and effective communication. Skilled in payment processing and fostering team collaboration, consistently achieving high customer satisfaction. Quick & efficient learner with a drive to go over and beyond.

Work History

Bartender

Miller's Ale House
09.2023 - 02.2025
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Served high customer volumes during special events, nights, and weekends.

Car Salesperson

Sebring Toyota
09.2022 - 08.2023
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.

Car Salesperson

Alan Jay Chevrolet Buick Cadillac GMC
01.2021 - 09.2022
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Bartender

Five O' Clock Somewhere Bar and Grille
10.2019 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Lead Server

Millers Ale House
02.2017 - 09.2019
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Palatka High School
Palatka, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Payment processing
  • Memory retention
  • Food service
  • Sales expertise
  • Marketing and sales experience
  • Fast learner
  • Honest and dependable
  • Follow-up skills
  • Email and telephone etiquette

Certification


  • Serve safe and Alcohol Training


Timeline

Bartender

Miller's Ale House
09.2023 - 02.2025

Car Salesperson

Sebring Toyota
09.2022 - 08.2023

Car Salesperson

Alan Jay Chevrolet Buick Cadillac GMC
01.2021 - 09.2022

Bartender

Five O' Clock Somewhere Bar and Grille
10.2019 - 03.2022

Lead Server

Millers Ale House
02.2017 - 09.2019

Palatka High School

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Kylee Rowe