Kassie Morgan
Rocky Point,NC
Summary
Dedicated flooring contractor professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams.
Overview
19
19
years of professional experience
Work History
Sales and Marketing Representative
Servpro
04.2023 - Current
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Participated in skills development initiatives to promote team competence and success.
- Built local sales and marketing plan for each targeted district within defined territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities using SalesForce
- Completed inspections for potential customers
- Dockusketch and hand sketched for estimating purposes
- Attended monthly sales meetings and quarterly sales trainings.
Project Manager
Servpro
12.2023 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Operations Manager/Owner
Artisan Stone & Tile LLC
01.2006 - 11.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Supervised team of 15+ crews to maintain productivity and quality of work.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Devised processes to boost long-term business success and increase profit levels
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.1997
Skills
- Executive Leadership
- Labor Relations
- Results Orientation
- Contract Management
- Vendor Negotiations
- Financial Management
- Approachable and Outgoing
- Quality Control Planning
- Customer Relations
- Analytical and Critical Thinker
- Remodels and New Construction
- Project Estimating
- Operations Management
- Project Management
- Extensive Knowledge of Product and Installation Practices
- Great Problem Solver
- Communication Skills
- Efficient Multitasker
Timeline
Project Manager
Servpro
12.2023 - 04.2024
Sales and Marketing Representative
Servpro
04.2023 - Current
Operations Manager/Owner
Artisan Stone & Tile LLC
01.2006 - 11.2023
High School Diploma -
Barry Goldwater High School
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