Kylee Sellers
Summary
Experienced with managing communications and dispatch operations in critical environments. Utilizes strong organizational and multitasking skills to ensure efficient information dissemination. Track record of enhancing team performance through effective problem-solving and communication strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Center Specialist
Thornton Police Department
04.2021 - Current
- Document calls in full with details about callers and emergency situations.
- Answer administrative phone lines between emergency calls to convey information related to operations or emergency response.
- Use probing questions and call control techniques to get scared or stressed individuals to follow instructions.
- Obtain the most important information from callers, including their locations, their current issues, and the level of the emergency.
- Fully document the details provided by callers to help the first responders understand the situation.
- Determine the appropriate response for the situation.
- Scan maps and use internal databases while on the phone with callers to locate the scenes and obtain additional information.
- Answer alarm company phone calls in between emergency calls.
- Provided support during crisis situations, coordinating resources to ensure effective incident management and response times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
- Boosted team morale by fostering an inclusive work environment and encouraging open communication among team members.
- Reduced call wait times for better customer service with efficient call handling and prioritization techniques.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices, sharing insights with colleagues for continuous improvement efforts.
- Contributed to the growth of the organization by participating in recruitment activities and identifying potential candidates for open positions within the team.
- Built positive relationships with clients through exceptional interpersonal skills, empathy, and problem-solving abilities.
- Assisted in the development of policies and procedures that led to improved overall performance metrics across the team.
- Managed high-volume inbound calls, ensuring accurate documentation and timely follow-up on all requests or queries.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Maintained all certificates and ensured all monthly trainings were completed on time.
Server / Bar Tender
Tony Roma's
05.2021 - 02.2025
- Uphold high sanitation and safety standards while delivering and serving food.
- Transport food products, clean tables and counters, and stock dining room supplies.
- Communicate customers' menu choices and special requests to kitchen staff to minimize errors.
- Enter orders, deliver food and beverages, and process payments.
- Train new servers in restaurant procedures and customer service standards.
- Use POS system to accurately input orders and process payments.
- Answer phones and take phone orders for customer pick up.
- Greet guests promptly, share daily specials, and collect drink orders to offer superior service.
- Foster fun atmosphere and family-style work environment.
- Clean and reset tables quickly between each customer group.
- Pick up trash and remove spills promptly to keep dining area fresh and inviting.
- Engage customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Take orders, make drinks, and clean tables after the guests' departures.
- Greet all guests with smile and friendly greeting.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked private events.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Certified Teacher
St. John's Early Learning Center
06.2018 - 05.2021
- Create a welcoming, engaging classroom space for young children to learn, play and grow.
- Instill a love for learning and exploration which serves as the framework for creating and developing engaging lessons.
- Communicate with parents on a daily basis, sharing their children's latest adventures and achievements through a variety of avenues, including mobile apps and personal discussions.
- Support the center's success, partnering with center staff and leadership to achieve goals around enrollment and engagement.
- Ensure the safety and security of each child.
- Encouraged students to think critically and develop problem-solving skills.
- Participated in ongoing professional development opportunities to stay current with educational trends and best practices, integrating new knowledge into daily instruction.
- Mentored new teachers in curriculum planning and classroom management strategies, contributing to a more effective teaching team.
- Championed the implementation of innovative teaching techniques such as flipped classrooms and project-based learning, increasing overall student engagement and motivation.
- Managed classroom behavior effectively by establishing clear expectations and implementing consistent consequences when necessary, creating a positive learning environment for all students.
- Developed positive relationships with parents and guardians through regular communication, fostering a supportive learning environment for students.
- Served as a mentor teacher for student-teachers, providing guidance and support during their professional development journey.
- Collaborated with colleagues to develop interdisciplinary lesson plans, enhancing student understanding of interconnected subjects.
- Designed engaging hands-on activities that encouraged problem-solving skills and critical thinking among students.
- Adapted teaching methods and materials to meet students' varying needs.
Kid's Club Attendant
Fitness 19
06.2016 - 06.2018
- Provides a safe, fun and interactive environment to children using the Kid's Club.
- Conducts all activities in a positive and professional manner.
- Follows all Kid's Club policies and procedures.
- Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area.
- Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs (i.e., diaper changing).
- Participate and entertain children with games or other approved activities.
- Administer first aid to children in accordance with company policy.
- Ensure parent receives copy of Kid's Club agreement and answer any questions around procedures.
- Report any incidents, member complaints, and child health concerns to General Manager.
- Responsible for general cleaning duties in Kids Club including disinfecting toys.
- Ensure parent/guardian has signed Kid's Club Agreement/Information Card.
- Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card.
- Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children.
- Ensure proper payment is received for the use of Kid's Club.
- Fostered a sense of belonging among participants by modeling empathetic behavior, encouraging friendships, and celebrating individual achievements.
- Established routines within activity sessions for consistency and predictability, helping children feel secure during their time at the Kid's Club.
- Managed emergency situations effectively by maintaining knowledge of first aid procedures and following established safety protocols.
Brand Associate
Old Navy
08.2014 - 06.2016
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Support sales floor, fitting room, cash wrap, and back of house.
- Handle all customer interactions and potential issues/returns courteously and professionally.
- You act in line with our values and guiding principles.
- You are open to feedback, communicate well and take action as required.
- You're able to learn and utilize technology.
- You're able to maneuver around sales floor, stockroom, office and lift up to 30 lbs.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Communications Center Specialist I
Thornton Police Department
04.2021 - Current
- Document calls in full with details about callers and emergency situations.
- Answer administrative phone lines between emergency calls to convey information related to operations or emergency response.
- Use probing questions and call control techniques to get scared or stressed individuals to follow instructions.
- Obtain the most important information from callers, including their locations, their current issues, and the level of the emergency.
- Fully document the details provided by callers to help the first responders understand the situation.
- Determine the appropriate response for the situation.
- Scan maps and use internal databases while on the phone with callers to locate the scenes and obtain additional information.
- Answer alarm company phone calls in between emergency calls.
Communications Center Specialist I
Thornton Police Department
04.2021 - Current
- Document calls in full with details about callers and emergency situations.
- Answer administrative phone lines between emergency calls to convey information related to operations or emergency response.
- Use probing questions and call control techniques to get scared or stressed individuals to follow instructions.
- Obtain the most important information from callers, including their locations, their current issues, and the level of the emergency.
- Fully document the details provided by callers to help the first responders understand the situation.
- Determine the appropriate response for the situation.
- Scan maps and use internal databases while on the phone with callers to locate the scenes and obtain additional information.
- Answer alarm company phone calls in between emergency calls.
Education
No Degree -
Metropolitan State University of Denver
Denver, COVocational - Early Childhood Education
Front Range Community College
Westminster, COHigh School Diploma -
Horizon High School
Thornton, CO05-2017
Skills
- Stress tolerance
- Data entry proficiency
- Information gathering
- Cross-cultural communication
- Social perceptiveness
- Task delegation
- Internal communications
- Policy writing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Active listening
Certification
- CCIC/NCIC Certification (up to date)
- Emergency Medical Dispatch (EMD) Certificate (up to date)
- CPR Certification (up to date)
- Criticall Certification
- Awarded Unit Citation - Communication Center for Officer Involved Shooting 2024
- Awarded Unit Citation - Communication Center for Officer Involved Shooting 2024
- Awarded Unit Citation - Communications Center Unit Citation 2022
- Fentanyl Recognition and Exposure Awareness Training
- Accessibility Training
- The Myth and Reality of Harassment Training
- Diversity, Equity and Inclusion (DEI) Workplace Workshop: Building a Respectful Workplace
- Power of Habit Training
- RIM Fundamentals Training
- Improving Your Workplace Communication Training
- Understanding Skills Training
- Active Shooter Training - Phase I
- Active Shooter Training - Phase II
- Creating a Motivating Experience: Maximizing Workplace Motivation
- Creating a Motivating Experience: Nine Tips for Self-Motivation
- Creating a Motivating Experience: Seven Ways to Help Motivate Others
- Creating a Motivating Experience: Understanding Motivation
- Cognitive Flexibility Training
- Finding Your Passion at Work Training
- 30+ International Academies of Emergency Dispatch (IAED) training certificates and additional city trainings/certificates
Awards
- Unit Citation - Communication Center for Officer Involved Shooting 2024
- Unit Citation - Communication Center for Officer Involved Shooting 2024
- Unit Citation - Communications Center Unit Citation 2022
Timeline
Server / Bar Tender
Tony Roma's
05.2021 - 02.2025
Communications Center Specialist
Thornton Police Department
04.2021 - Current
Communications Center Specialist I
Thornton Police Department
04.2021 - Current
Communications Center Specialist I
Thornton Police Department
04.2021 - Current
Certified Teacher
St. John's Early Learning Center
06.2018 - 05.2021
Kid's Club Attendant
Fitness 19
06.2016 - 06.2018
Brand Associate
Old Navy
08.2014 - 06.2016
No Degree -
Metropolitan State University of Denver
Vocational - Early Childhood Education
Front Range Community College
High School Diploma -
Horizon High School
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