Kylee So
Roseville,CA
Summary
Results-driven and highly adaptable individual with strong organizational, interpersonal, and communication skills. Adept at managing tasks efficiently in fast-paced environments while maintaining exceptional attention to detail. Committed to delivering high-quality work and contributing to team success through a proactive and solutions-oriented approach.
Overview
5
5
years of professional experience
Work History
Barista
Saevory Kitchen
06.2024 - 12.2024
- Delivered excellent customer service by efficiently taking and serving orders, ensuring a welcoming and positive guest experience.
- Operated POS system with accuracy to process transactions, manage orders, and handle payments.
- Maintained a smooth and organized workflow by managing customer queues and optimizing service speed during peak hours.
- Expertly prepared a variety of beverages and food items, adhering to quality standards and presentation guidelines.
- Upheld a clean and sanitary work environment by regularly sanitizing equipment, countertops, and seating areas.
- Assisted management with inventory control by monitoring stock levels and promptly reporting shortages.
- Provided hands-on training to new team members, fostering a supportive learning environment through positive reinforcement and clear guidance.
Barista
Teable: Tea Bar
04.2023 - 06.2024
- Provided excellent customer service by quickly taking and delivering orders in a friendly, efficient manner.
- Accurately processed transactions using the POS system, handling orders and payments.
- Managed customer queues and ensured timely order fulfillment for smooth service flow.
- Prepared drinks and food items, ensuring quality and presentation standards.
- Delivered food and beverages to tables, ensuring accuracy and attentive service.
- Maintained clean and sanitized workstations, equipment, and seating areas.
- Assisted with inventory control by monitoring stock levels and reporting shortages.
Team Member
Cinemark Theatres
04.2022 - 06.2023
- Efficiently operated an assigned cash register to process cash and credit card payments.
- Delivered effecient customer service by taking orders, maintaining crowd control, and ensuring a seamless guest experience.
- Prepared and served drinks and snacks with professionalism while accommodating guest preferences and dietary needs.
- Safely operated cooking, warming, and popcorn machines to prepare food items in accordance with health and safety regulations.
- Maintained a clean and welcoming environment by regularly sweeping, sanitizing counters, and disinfecting high-contact areas.
- Organized and restocked concession supplies to ensure the availability of grab-and-go food and beverage options for guests.
- Upheld theater cleanliness by maintaining the lobby, hallways, restrooms, and auditoriums through standard sanitation practices.
- Greeted guests at the podium, scanned tickets, reported invalid entries, and guided patrons to their assigned theaters.
- Conducted routine checks of auditorium activity to maintain sound and visual presentation quality, prevent unauthorized content recording, and uphold a safe and enjoyable viewing environment.
Cashier
Tokyo Japanese Lifestyle
07.2019 - 01.2022
- Provided exceptional customer service by greeting shoppers, assisting with merchandise selection, and recommending suitable products based on customer needs.
- Processed transactions efficiently using the POS system, ensuring accuracy in payments, issuing receipts, and handling various forms of payment.
- Addressed customer inquiries regarding store policies, returns, and product availability, resolving concerns with professionalism and efficiency.
- Labeled and displayed merchandise as requested when new shipments came in.
- Monitored the sales floor to ensure merchandise was properly presented, promptly restocking or reorganizing items as necessary.
- Managed cash drawer operations, conducting accurate opening and closing counts, identifying discrepancies, and reporting findings to management.
- Followed store opening and closing procedures, ensuring the retail space was clean, organized, and prepared for daily operations.
- Counted cash drawer at start and end of each day, accounting for errors, and notified management of any discrepancies.
- Adhered to opening and closing procedures, ensuring the store is in presentable condition by opening hours.
Education
Associate of Science - Data Analytics
Sierra College
Rocklin, CA05-2024
High School Diploma -
Roseville High School
01.2021
Skills
- MS Word
- MS Excel
- MS Access
- MS Project
- Certified Typing Skills: 71 WPM
- Attention to detail
- Time management
- Customer Service
Timeline
Barista
Saevory Kitchen
06.2024 - 12.2024
Barista
Teable: Tea Bar
04.2023 - 06.2024
Team Member
Cinemark Theatres
04.2022 - 06.2023
Cashier
Tokyo Japanese Lifestyle
07.2019 - 01.2022
Associate of Science - Data Analytics
Sierra College
High School Diploma -
Roseville High School
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