Kylee Sorrell

• Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
• Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
• Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
• Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
• Set up and broke down buffet and other self-service areas, organizing components logically.
• Contributed to teamwork efforts in the restaurant, supporting both front-and back-of-house team members as needed.
• Assisted in inventory management tasks such as stocking supplies and updating daily specials boards accurately.
• Enhanced customer dining experience by providing attentive, friendly, and efficient service.

• Worked flexible schedule and extra shifts to meet business needs.
• Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Descriptions from 3 jobs I had through this program

1) Grocery stocker 2) Teacher aid 3) After-school aid

• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

• Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
• Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
• Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
• Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
• Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
• Ensured accurate cash handling and register operations for secure financial transactions.