KYLEE STEF
Las Vegas,NV
Summary
I am woman of integrity. I have experience in several fields, including customer service, management, and law enforcement. As a military wife, I've performed these tasks in different locations in our beautiful country. A family tragedy brought me home from work as well as from my Masters Degree 13 years ago to raise my children. Now I am eager to re-enter the workforce with even more knowledge, skills, and life experience than I previously had. I am honest, trustworthy, intelligent, teachable, and hardworking. I am eager to apply my skills while gaining even more, and contributing to a company or team.
Overview
23
23
years of professional experience
Work History
Owner Stef Enterprises
Self Employed Web
Las Vegas, NV
06.2013 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw recruiting new employees, initiating new training and scheduled processes to streamline operations.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Kept records for production, inventory, income and expenses.
- Resolved issues quickly through meticulous research and quick decision-making.
- Interviewed, trained and supervised downline business partners.
- Kept up-to-date on regulatory changes affecting business operations.
- Encouraged, incentivized, trained, and supported business partners.
Security Officer/Entry Controller
TW & Company
Wichita Falls, TX
01.2006 - 02.2009
- Controlled traffic attempting to enter United States Air Force Installation
- Apprehended individuals failing to comply with regulations or attempting to illegally gain access to government property
- Conducted thorough inspections of large commercial vehicles attempting to gain access to base
- Utilized xray equipment to scan contents of deliveries
- Recorded and tracked all deliveries entering the base installation
- Conducted background checks on individuals requiring permission to enter base installation without a government issued ID
- Trained on a Beretta M9 and M-16 at CATM (Combat arms training and maintenance) with military personnel
- Guarded restricted areas to prevent unauthorized entry
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Responded to alarms and disturbances to maintain safety
- Warned persons of rule infractions or violations and evicted violators from premises
- Searched individuals and baggage for devices, weapons and other prohibited items
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Operated scanning equipment to keep entrance lines moving efficiently
- Worked with local and federal law enforcement agents to apprehend suspicious individuals
- Operated and maintained x-ray and metal detection devices at building checkpoints
- Immediately reported safety hazards for remediation response
- Conducted RAM's (random anti-terrorism measures) on vehicles and persons on base.
Substitute Teacher
Wichita Falls ISD
Wichita Falls, TX
09.2007 - 01.2009
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Provided notes and reports on school day activities to primary teacher
- Engaged students in discussions to promote interest and drive learning
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities
- Managed high school classrooms during teacher absences
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction
- Assigned homework to students based on curricula and modified based on daily progress
- Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education
- Mentored, tutored and instructed students after school and during planning times.
Shift Manager
Blockbuster Video
Tucson, AZ
07.2003 - 06.2005
- Upheld company standards and compliance requirements for operations and cleanliness
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed schedules, accepted time off requests and found coverage for shifts
- Coordinated shift-based inventory receiving, auditing and restocking
- Directed employees through daily routines
- Handled customer complaints, questions and inquiries
- Managed cash positions and made bank deposits
- Counted out cash drawers at end of each shift and logged profits into computer system
- Managed inventory and ordered new products when inventory was running low
- Managed scheduling for 6 employees
- Trained new employees on company policies, procedures, techniques and customer service standards
- Answered customer inquiries in regard to accounts and products
- Cross-trained in every store role to maximize operational knowledge
- Kept store and employees secure and handled insurance claims and police calls for theft and robberies
Customer Service Representative
L.L.Bean
Freeport, ME
01.2001 - 06.2002
- Worked sales floor in the L.L.Bean store, specializing in shoes and home departments, but maintaining knowledge on all L.L.Bean merchandise
- Handling large influxes on customers, with large numbers from out-of-state populations and working with those who spoke other languages
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Remained constantly aware of customer activity to ensure safe and secure shopping environment
- Made outbound calls to obtain account information
- Assessed customer needs and upsold products and services to maximize sales.
Education
Bachelor of Arts - Psychology
American Military University
06.2009
Associate of Arts - Psychology
Pima College
06.2005
Master of Science - Clinical Mental Health Counseling-incomplete
Liberty University
Lynchburg, VASkills
- Observant
- High level of integrity
- Report writing
- Reliability
- Investigative skills
- Crime prevention methods
- Inbound and Outbound Calling
- Product organization
- Retail sales customer service
- Customer relations
- Problem-solving abilities
- Vigilant and watchful
- Security procedures knowledge
- Firearms expertise
- Physical combat trained
- Credit card payment processing
- Calm under pressure
- Decision-making
- Reliable & trustworthy
- Good work ethic
- Multitasking
- Conflict resolution
- Analytical
- Troubleshooting
- Supervision & leadership
- Customer service
Affiliations
- Security Officer of the Month-Successfully discovering and apprehending a wanted individual attempting to gain access to the base installation. Kylee Stef was awarded Officer of the Month for her vigilence.
- Dean's List: Pima Community College
- Dean's List: American Military University
Timeline
Owner Stef Enterprises
Self Employed Web
06.2013 - Current
Substitute Teacher
Wichita Falls ISD
09.2007 - 01.2009
Security Officer/Entry Controller
TW & Company
01.2006 - 02.2009
Shift Manager
Blockbuster Video
07.2003 - 06.2005
Customer Service Representative
L.L.Bean
01.2001 - 06.2002
Bachelor of Arts - Psychology
American Military University
Associate of Arts - Psychology
Pima College
Master of Science - Clinical Mental Health Counseling-incomplete
Liberty University
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