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Kylee Strickland
CEO
Harrisonville,MO
Summary
Dedicated individual equipped with positive attitude and proven success functioning well in large corporate office environments. Managed priorities for multiple high profile personnel with ease. Positive relationships with court officials, colleagues and law enforcement members.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
CEO
Madison & Company LLC
Kansas City, MO
07.2021 - Current
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Client Services Specialist
Arise Virtual Solutions Inc.
Harrisonville, MO
02.2021 - 07.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Director of Sales and Marketing
Springhill Suites By Marriott
Kansas City, MO
07.2020 - 12.2020
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Planned and oversaw advertising and promotion activities, including print and social media and recommended product positioning and pricing strategy to attain largest long-term market share.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Coordinated with CEO during business trips to Bowling Green, Kentucky
Director of Operations and Guest Services
The Raphael Hotel, Autograph Collection
Kansas City, MO
05.2019 - 02.2020
- Oversaw daily operations of a multi-million dollar corporation.
- Defined, implemented and revised operational policies and guidelines.
- Trained new employees on proper protocols and customer service standards.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Front Desk Supervisor
Hilton President Hotel
Kansas City, MO
01.2019 - 05.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Scheduled and assigned daily work and activities for team members.
- Conducted financial audits on scheduled basis.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Bookkeeper
R & R Midwest Services
Harrisonville, Missouri
06.2012 - 06.2013
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Examined, categorized and sorted incoming and outgoing documents.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
Education
Master of Science - Business Management
DeVry University And Keller Graduate School
Kansas City, MO 02.2017 -
Skills
High-energy attitudeInbound and Outbound CallingCustomer relationsSchedule mastery
Productivity performance
Organizational turnaround
Operational leadership
Superior attention to detail
Flexible and Adaptable
Self-Motivated
Accomplishments
- Used Microsoft Excel to develop sales tracking spreadsheets and created a unique database solely for the use of Springhill Suites by Marriott, Kansas City Airport which resulted in being flown to Kentucky to collaborate with the CEO.
- Supervised team of 128 staff members.
- Created a company-wide, comprehensive training program for all sales team members.
- Named "Top Director" in 2021 after raising customer service scores to name the Raphael Hotel in the top 5 Autograph Collection hotels in the world.
- First freshman to go to State for DECA in Missouri in eight years in the year of 2012.
- Documented and resolved organization turnaround which led to being flown to the Operations Conference in Orlando, Florida.
Software
Microsoft Excel
Microsoft Teams
Microsoft Outlook
Timeline
CEO
Madison & Company LLC
07.2021 - Current
Client Services Specialist
Arise Virtual Solutions Inc.
02.2021 - 07.2022
Director of Sales and Marketing
Springhill Suites By Marriott
07.2020 - 12.2020
Director of Operations and Guest Services
The Raphael Hotel, Autograph Collection
05.2019 - 02.2020
Front Desk Supervisor
Hilton President Hotel
01.2019 - 05.2019
Master of Science - Business Management
DeVry University And Keller Graduate School
02.2017 -
Bookkeeper
R & R Midwest Services
06.2012 - 06.2013