Kylee Taylor
Bowling Green,KY
Summary
Highly experienced Barista known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities and backgrounds. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kohls Department Store
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Barista Trainer
Starbucks
05.2021 - 08.2023
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Streamlined workflow processes for better customer service and reduced wait times.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
Senior Sales Associate
Off Broadway Shoes
02.2020 - 04.2021
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Trained sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
Education
Bachelor of Science - Exercise Science, Pre-Chiropractic Medicine
Western Kentucky University
Bowling Green, KY05.2026
Skills
- Coffee Expertise
- Beverage Preparation
- Ordering Procedures
- POS Systems
- Food Running
- Opening and Closing Duties
- Food Preparation
- Cash Register Operation
- Retail Management
- Coffee Machinery
- Professional Demeanor
- Performance Improvement
- Adaptive and Creative
- Hospitality Service Expertise
- Team Player
- Active Listener
- Exceptional Customer Service
- New Hire Training
- Excellent Memory
- Safe Food Handling Practices
- Friendly and Outgoing
- Espresso preparation
- Interpersonal skills
- Problem-solving
Accomplishments
- Promoted to Senior Sales after 6 months.
- Promoted to Barista Trainer after 5 months.
Timeline
Sales Associate
Kohls Department Store
11.2023 - Current
Barista Trainer
Starbucks
05.2021 - 08.2023
Senior Sales Associate
Off Broadway Shoes
02.2020 - 04.2021
Bachelor of Science - Exercise Science, Pre-Chiropractic Medicine
Western Kentucky University
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