Kylee Tobar
La Porte,TX
Summary
Dynamic and dependable, honed customer service and cash handling skills at Sonic Drive-In, leading to enhanced team efficiency and customer satisfaction. Excelled in multitasking and leadership, significantly improving service delivery and operational standards. Demonstrated exceptional teamwork and collaboration, contributing to a positive and results-driven work environment.
Overview
1
1
year of professional experience
Work History
Crew Member and Carhop
Sonic Drive-In
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Answered guest questions and promoted special products.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Operated headset communication system to take orders quickly and accurately from customers.
Crew Member and Carhop
Sonic Drive-In
01.2023 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Answered guest questions and promoted special products.
Education
High School Diploma -
La Porte High School
301 E Fairmont Pkwy La Porte, TX 7757105.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Taking Orders
- Learning Agility
- Store Opening and Closing
- Valid Driver's License
Timeline
Crew Member and Carhop
Sonic Drive-In
08.2023 - Current
Crew Member and Carhop
Sonic Drive-In
01.2023 - 05.2023
High School Diploma -
La Porte High School
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