Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylee Walsh

Cape Coral,Florida

Summary

Experienced in customer relationship management, delivering high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Demonstrated track record of collaborating effectively with team members to achieve sales objectives and maintain a positive store environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate (TAP)

Victoria Secret
08.2024 - 07.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened inventory boxes and restocked shelves.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Cultivated strong customer relationships to enhance brand loyalty and repeat business.

Shift Supervisor

Starbucks
05.2022 - 09.2024
  • Worked my way up from Barista to Barista Trainer in 4 months, and three months later became a Shift Supervisor.
  • Developed and implemented new processes and procedures to streamline operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed sales figures and identified areas for improvement.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Shift Leader

Dairy Queen
08.2020 - 04.2022
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Notify kitchen personnel of shortages or special orders
  • Perform personnel activities such as supervising and training employees
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Enforced company policies and regulations with employees.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Bachelor Degree In Nursing - Nursing

Rasmussen University
Fort Myers, FL

High School Diploma -

North Nicholas
Cape Coral, FL
09.2021

Skills

  • Customer Experience
  • Safety Standards
  • Cash Handling
  • Restaurant Operation
  • Staff Training
  • Food Preparation
  • Food Safety And Sanitation
  • Food Services

Certification

  • Licensed Food Safety Manager Certification - January 2023

Timeline

Sales Associate (TAP)

Victoria Secret
08.2024 - 07.2025

Shift Supervisor

Starbucks
05.2022 - 09.2024

Shift Leader

Dairy Queen
08.2020 - 04.2022

Bachelor Degree In Nursing - Nursing

Rasmussen University

High School Diploma -

North Nicholas

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