Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kylee Wilding

Pawtucket

Summary

Dynamic and results-driven professional with extensive experience in team leadership and customer service management at Burger King. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Skilled in cash handling and staff training, demonstrating adaptability and a positive attitude in fast-paced environments. Committed to fostering a productive and safe workplace.

Diligent worker with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Town Pizza
05.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Manager

Burger King
02.2017 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Phone Sales /Event Assistant

Rusty Wallace Racing Experience
04.2016 - 09.2018
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Organized facilities preparation, refreshments and entertainment for gatherings with as many as 100 guests.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Handled ticket sales by answering phone calls and responding to emails.
  • Followed strict guidelines for handling confidential information.
  • Operated audio and video equipment for movie presentations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier/Stocker

Big Lots
08.2014 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

East Providence High School
East Providence, RI

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Adaptability and flexibility
  • Customer service management
  • Creative problem solving
  • Staff supervision
  • Staff training and development
  • Shift paperwork completion
  • Policy enforcement
  • Reliability

Accomplishments

  • Documented and resolved money loss prevention which led to a change in staff and retraining.
  • Supervised team of 10 staff members.
  • Achieved better organization by delegating and sorting product with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified serve safe , Town pizza/ Burger king - 2020-preseant.

Timeline

Manager

Burger King
02.2017 - 07.2020

Shift Leader

Town Pizza
05.2016 - Current

Phone Sales /Event Assistant

Rusty Wallace Racing Experience
04.2016 - 09.2018

Cashier/Stocker

Big Lots
08.2014 - 03.2016

East Providence High School

Similar Profiles

CREATE PROFILE
Kylee Wilding