Kylee Zieber

As a Decision Support Center Peer Specialist, I am involved in guiding and supporting consumers in creating and formulating goals, as well as crafting a treatment plan for their psychiatry appointment. Additionally I play a crucial role in educating and helping consumers access recovery resources that align with their individual service plan.

• Check in clients before they see the prescriber to go through their Recovery plan, medication list, and any recent updates. I will also conduct a health report with the clients as needed.
• Assisting the prescriber with rescheduling no show clients if it is past their scheduled appointment time.
• Reviewing the clients safety plans as trained.
• Assigned with a client for the Out Reach appointment program.
• Updating the informational boards in the facility.
• Training college interns for their on the job Decision Support Center Peer Specialist hours as assigned.
• Entering and maintaining the clients data for their appointment information into the computer, verifying the accuracy of the information and formatting it according to established standards including the clients safety plan to be entered with very specific detail.
• Promoting a safe environment for all clients by adhering to established safety protocols during facility operations.
• Provide support to social service clients in navigating available resources.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assigned isle caretaker, and inventory stocker.

• Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.