Kyleea Papia
Lockport,NY
Summary
Accomplished Kitchen and Bath Designer at The Home Depot Inc, adept in AutoCAD and client consultations, significantly enhanced customer satisfaction through personalized design solutions and efficient project management. Skilled in balancing aesthetic appeal with functionality, demonstrating exceptional space planning and material selection expertise. Proven track record in delivering projects that meet both budgetary constraints and high-quality standards. Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments. Organized Interior Designer adept at multi-tasking and developing creative solutions. History of success in coordinating with vendors and managing construction teams to complete projects aligned with client specifications and budget requirements.
Overview
4
4
years of professional experience
Work History
Kitchen and Bath Designer
The Home Depot Inc
Lockport, NY
03.2024 - Current
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
- Developed detailed project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
- Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
Flooring Associate
The Home Depot Inc
Lockport, NY
12.2022 - Current
- Developed trusted relationships with vendors to secure competitive pricing without compromising on quality or service standards.
- Assisted in resolving customer complaints, ensuring timely resolutions while maintaining positive relationships.
- Facilitated product demonstrations to educate customers on the benefits and features of different flooring materials.
- Collaborated effectively with colleagues during large-scale projects, streamlining communication between team members for consistent progress updates.
- Maintained a well-organized showroom, showcasing various flooring options for easy customer access and navigation.
- Provided comprehensive estimates for clients, detailing material costs, labor fees, and project timelines to ensure transparency.
Customer Service Desk Associate
The Home Depot Inc
Lockport, NY
03.2022 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlined call response times for improved efficiency and better customer experience.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Spearheaded initiatives to improve service desk processes, resulting in streamlined workflows and increased productivity.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
Bakery Clerk
Tops Friendly Markets
Lockport, NY
03.2020 - 03.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
Education
No Degree - Medical Assisting
Bryant And Stratton College
Getzville, NYHigh School Diploma -
Lockport High School
Lockport, NY07.2020
Skills
- Client consultation
- Budgeting and Estimating
- AutoCAD proficiency
- Space Planning
- Material Selection
- Lighting Design
- Universal design
- Interior Design Principles
- Cabinetry Design
- Flooring Selection
- Design software knowledge
- Appliance Selection
- Countertop Materials
Timeline
Kitchen and Bath Designer
The Home Depot Inc
03.2024 - Current
Flooring Associate
The Home Depot Inc
12.2022 - Current
Customer Service Desk Associate
The Home Depot Inc
03.2022 - Current
Bakery Clerk
Tops Friendly Markets
03.2020 - 03.2023
No Degree - Medical Assisting
Bryant And Stratton College
High School Diploma -
Lockport High School