Kyleen Burgess
Area Associate Extension Agent, Information Management
Murfreesboro,United States
Summary
Outstanding Technology Educator with 19 years of experience advancing knowledge in ActiveCampaign (CRM). Google for Education Workspace, Zoom, Wordpress, Social Media/Marketing and teaching Cooperative Extension personnel in zoom and in person environments. Recognized for breaking down complex concepts into clear terminology for adult learners. Collaborated with teams to improve curriculum and instruction for NC Cooperative Extension Employees
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work History
Associate Extension Agent, Information Management
North Carolina State Univeristy
Raleigh, NC
12.2009 - Current
- Developed and implemented ActiveCampaign Training for NC Cooperative Extension (trained over 200 individuals in 2 years)
- Developed and implemented engaging lesson plans to keep learner attention
- Differentiated instruction to meet needs of diverse learners
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Trained and supported end-users with software, hardware and network standards and use processes
- Assigned to 31 county extension centers
- Provided end-user system and equipment training.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Installed new desktop systems and migrated data to new machines.
- Responded to inquiries by phone, email and walk-up requests.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
ASSISTANT EXTENSION AGENT, DEVELOPMENT
North Carolina State University
Jackson, NC
01.2004 - 12.2009
- Developed and created programs and monitored effectiveness against individual participant needs
- Reached over 2,000 youth annually through 4-H Programs in Northampton
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Planned and implemented county wide youth programming efforts
- Established partnership with NASA and NC 4-H Program to bring summer space camp to 19 counties in the region
PROGRAM ASSOCIATE, YOUTH DEVELOPMENT
North Carolina State University
Gatesville, NC
08.2003 - 01.2004
- Worked directly with at-risk or youth offenders to improve life skills
- Supervised youth and maintained security for each child under care
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers
- Interacted with troubled youth and offered resources and programs to surmount challenges
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies
- Served as director of three after-school child care sites that served over 85 families with care
- Supervised childcare workers and oversaw facility to meet state requirements for education and training
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review
Education
Master of - Extension Education
North Carolina State University
Raleigh, NC 01.2004 - 05.2009
Bachelor of Arts - Psychology
Chowan University
Murfreesboro, NC 08.1998 - 05.2003
Bachelor of Science - Criminal Justice
Chowan University
Murfreesboro, NC 08.1998 - 05.2003
Skills
Time Managementundefined
Timeline
Associate Extension Agent, Information Management
North Carolina State Univeristy
12.2009 - Current
Master of - Extension Education
North Carolina State University
01.2004 - 05.2009
ASSISTANT EXTENSION AGENT, DEVELOPMENT
North Carolina State University
01.2004 - 12.2009
PROGRAM ASSOCIATE, YOUTH DEVELOPMENT
North Carolina State University
08.2003 - 01.2004
Bachelor of Arts - Psychology
Chowan University
08.1998 - 05.2003
Bachelor of Science - Criminal Justice
Chowan University
08.1998 - 05.2003
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