Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kyleen Plumley

Glen Burnie,MD

Summary

Dynamic, results-driven professional with strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Demonstrated expertise in engaging high volumes of customers, recommending merchandise tailored to individual needs, and creating compelling displays that drive sales. Proven track record in managing cash register transactions with precision while maintaining accurate records. Eager to embrace new challenges and contribute to team success by advancing organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Front Desk Medical Receptionist

Endocentre Of Baltimore
10.2024 - 08.2025
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Makeup Artist

Self
01.2020 - 10.2024
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Applied makeup in accordance with clothing style.
  • Sanitized makeup tools to avoid spread of infection.
  • Conducted consultations to understand client's desired look.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.

Certified Tanning Consultant

Palm Beach Tan
06.2022 - 03.2023
  • Utilized effective communication skills when interacting with both colleagues and clients in person or over the phone.
  • Developed strong relationships with clientele through consistent follow-up and genuine care for their tanning experience.
  • Assisted management with inventory control tasks, ensuring adequate stock levels of products at all times.
  • Ensured a safe tanning environment by strictly adhering to sanitization protocols and equipment maintenance procedures.
  • Increased customer satisfaction by providing personalized tanning consultations and recommendations.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Exceeded monthly tanning product and membership sale quotas.

Sales Associate

Victoria's Secret
08.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Office Assistant

Waverly Construction
05.2017 - 01.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Dog Care Provider

Dog Caretaker, Dog Sanctuary
02.2016 - 08.2016
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Conducted adoption events to place shelter and foster animals into permanent homes.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Exercised animals regularly with walks and rigorous play activities.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Office Assistant

Fitness Parts Pro
07.2014 - 06.2016
  • Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
  • Utilized computer and job-related software to maintain and update filing, inventory, and database systems
  • Computed, record and proofread data and other information, such as records and reports
  • Maintained and updated filing, inventory, mailing and database systems, either manually or used computer
  • Communicated with customers, employees, and other individuals to answer questions, gave and explained information, take orders and address complaints
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
  • Answered multi-line telephone system to direct calls and take messages
  • Scanned, faxed, and filed invoices and sales receipts.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets and databases.

Volunteer

Fearless Records
06.2010 - 07.2014
  • Coordinated with artists and management teams to ensure smooth backstage operations during concerts.
  • Assisted in post-event tasks including teardowns or clean-ups to ensure the venue remained in pristine condition for future concerts.
  • Partnered with band members to close venue at end of shows.
  • Managed merchandise sales, boosting revenue for both the venue and performing artists.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Volunteer

Holy Nativity Lutheran Church
06.2004 - 06.2007
  • Attended dedicated events to recruit volunteers and attract donors
  • Collaborated with staff teams to meet deadlines and raise money
  • Cleaned office spaces and removed waste to promote productivity and prevent accidents.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

MD - Business

Anne Arundel Community College
Arnold, MD
05.2022

Skills

  • Paperwork coordination
  • Billing support
  • Call handling
  • Check-in management
  • HIPAA compliance
  • Office administration
  • Microsoft office
  • Payment collection
  • Point-of-sale system
  • Retail services
  • Exceptional customer service
  • Teamwork and collaboration

Languages

Korean
Limited Working

Interests

  • Documenting and sharing travel experiences
  • Crafting and DIY Projects
  • Getting involved in local advocacy groups to promote positive change in the community
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Animal Care

Timeline

Front Desk Medical Receptionist

Endocentre Of Baltimore
10.2024 - 08.2025

Certified Tanning Consultant

Palm Beach Tan
06.2022 - 03.2023

Makeup Artist

Self
01.2020 - 10.2024

Sales Associate

Victoria's Secret
08.2019 - 01.2020

Office Assistant

Waverly Construction
05.2017 - 01.2018

Dog Care Provider

Dog Caretaker, Dog Sanctuary
02.2016 - 08.2016

Office Assistant

Fitness Parts Pro
07.2014 - 06.2016

Volunteer

Fearless Records
06.2010 - 07.2014

Volunteer

Holy Nativity Lutheran Church
06.2004 - 06.2007

MD - Business

Anne Arundel Community College

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